Update.I’d ask them for replacements. I’ve had a set in my light garden and another in a garage that have been in service for 3+ years with zero problems.
Good luck!
Contacted Barrina customer support via email as no phone options are available.
Website says they will reply within 24 hours.
They replied within 2 hours.
First they offered to replace with "Like New" units. Return by a customer who bought the wrong item .
I asked for brand new as I feel that is a fair request within warranty period.
If I tried to make a claim outside of the warranty period I would settle for "like new".
They replied back with notification that a set of 6 new 8ft LED lights will be sent out.
I supplied proof of purchase in my first email and they just asked for a photo of the faculty lights and pictures is "QC sticker".
I couldn't get to the sticker today so I didn't supply that but did send a pic of the lights not working.
From the time the first email was sent to the confirmation that a new set is being provided, total of 4 hours.
I must say, I am impressed!!!!!!
I bought them as they were recommended here and reviews were decent but I was still hesitant and didn't have much faith in the warranty or customer service.
I would recommend or buy again.