Dealers and Trust

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Gaoler said:
My local shop has a girl tech... I'm no chauvanist, but I'll admit... It's kinda weird being told what's wrong with my car by a chick
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A lot of men have issues with that sort of thing. Look at how so many people jumped on the female pilot of the Pearson crash a few months back - even before even the most basic facts came out there was people on social media blaming it on the pilots sex vs anything else.

Personally as long as someone that’s knows what they’re doing in their trade/profession/whatever I couldn’t care less what their sex is (or whatever way they lean), what shade of whatever they are, yadda yadda.
 
PrivatePilot said:
A lot of men have issues with that sort of thing. Look at how so many people jumped on the female pilot of the Pearson crash a few months back - even before even the most basic facts came out there was people on social media blaming it on the pilots sex vs anything else.

Personally as long as someone that’s knows what they’re doing in their trade/profession/whatever I couldn’t care less what their sex is (or whatever way they lean), what shade of whatever they are, yadda yadda.
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When I worked at Cyclepath years ago, the head mechanic was a woman. Best mechanic I ever met and learned a lot from her.
 
Gaoler said:
I look at it this way... dealership techs are employees. They have little to no stake in the satisfaction of customers at large.
Good independent, community shops rely more on their reputation.
My local shop has a girl tech... I'm no chauvanist, but I'll admit... It's kinda weird being told what's wrong with my car by a chick, but it's pretty cool too.
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A friend hired a chick as an electrical apprentice and productivity slumped. She was fine but the guys spent too much time watching her butt.
 
Priller said:
I will say, Honda was the opposite for us. Both our BC dealership and the one here are amazing, stuck to the factory recommended service like glue, never upsold, and pricing was always fair and upfront. Service type would pop up on the dash, dealer would do that service, job done. I don't miss my Honda car, but I do miss the dealership...
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Just when I thought everyone on here drove Hyundai's. So which dealership?

From my 2000 Odyssey experience, I can say that Ideal Honda (401/Dixie) completely let me down considering I bought it new there and also serviced it mostly there during warranty. Within the first 3 years, I brought it in with a flashing transmission light which was the tell-tale sign of impending transmission failure, but they said they couldn't find a problem. There was even a TSB and transmission warranty extension. Then when the transmission finally stopped automatically shifting gears 10000 kms after the extended warranty expired (but still within time limit), they wouldn't cover it under goodwill even though I had brought it in with the same complaint before. So there I was manually shifting my Odyssey for about 6 months until I get another letter from Honda about a class action lawsuit settlement for the speedometer reading 10% too high. Well, in that case, the 10000 kms I was over by was really about 9000 kms under, and I should have been covered. Called Ideal up again and got "Sorry, you have to deal with Honda Canada", which also went nowhere.

Out of frustration I ended up calling Parkway Honda which I always passed on my way to/from work, and they really stepped up. They said they would work with Honda Canada to cover a remanufactured transmission, but they would need me to cover the labour, which worked out to about $900. Considering I was getting quotes of $2500 and up for an out-of-pocket job, I jumped at it and it drove like new when I got it back.
 
Gaoler said:
I look at it this way... dealership techs are employees. They have little to no stake in the satisfaction of customers at large.
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Until word gets out, customers take their cars elsewhere, and they have too many techs that they need to lay off.

Gaoler said:
My local shop has a girl tech... I'm no chauvanist, but I'll admit... It's kinda weird being told what's wrong with my car by a chick, but it's pretty cool too.
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When you have to preface your comment with "I'm not a ...", sorry, you're a ... :ROFLMAO:
 
PrivatePilot said:
Personally as long as someone that’s knows what they’re doing in their trade/profession/whatever I couldn’t care less what their sex is (or whatever way they lean), what shade of whatever they are, yadda yadda.
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I'm not a chauvinist, but in my experience, when a female is wrong, calling them out usually ends you up in more hot water than just ignoring them.

I mean, it's bad enough you can't call out the male techs for not knowing what they're talking about. Some of them go on like there's some black magic, as opposed to science. And it's not just the auto industry. I see it all the time in IT too, which is even worse.
 
Relax said:
I'm not a chauvinist, but in my experience, when a female is wrong, calling them out usually ends you up in more hot water than just ignoring them.

I mean, it's bad enough you can't call out the male techs for not knowing what they're talking about. Some of them go on like there's some black magic, as opposed to science. And it's not just the auto industry. I see it all the time in IT too, which is even worse.
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A lady I knew was with her hubby and son, circa 1970, looking at a Mustang the salesman said had an eight-cylinder engine. They pop the hood and she says it's only a six and points to the six battery caps. Face palms X 3.
 
Relax said:
Just when I thought everyone on here drove Hyundai's. So which dealership?
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Probably not ideal for you, but the best one we dealt with was Image Honda in Hamilton. They went to bat for us on a couple warranty items, reminded us of some extended coverage items we'd forgotten about so we didn't have to pay, did some other bodywork repairs for free when I ran over an unidentified object on the highway in the middle of a heavy rain storm that pulled the running board loose, and never once recommended service outside of what was called for by the manual and onboard computer. We also used Sterling Honda up on the mountain, but they were four stars compared to Image's five. No complaints, but also not the 'above and beyond' we got from Image.

In BC, for what little it's worth, Marv Jones Honda in Maple Ridge was also excellent and went to bat on some warranty issues relating to intermittent dropped Android Auto connections with the head unit, eventually convincing Honda to replace the unit at no cost to us.

Unfortunately/fortunately, we are now Hyundai drivers. Love the vehicle, but the dealer service isn't quite as stellar.
 
My MIL told me recently that when my FIL takes their 2015ish Odyssey to the Honda dealer it always costs them $2,000 in maintenance. They take it there for every oil change. I know it hasn’t needed actual repairs other than a sliding door cable a few years back so the dealer is just gouging them on recommendations.
I took out Odyssey to the Honda dealer for its first oil change when new. Oil filter is directly overtop the frame/cradle and they let that price fill up with oil when they replaced the filter. Coated the bottom of the van when we drove it away and dropped all over my new garage floor. It’s never been back to the dealer since.
 
Hardwrkr13 said:
Oil filter is directly overtop the frame/cradle and they let that price fill up with oil when they replaced the filter. Coated the bottom of the van when we drove it away and dropped all over my new garage floor. It’s never been back to the dealer since.
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Sounds like my 2007 MDX. Mine even has a bracket bolted to the frame to act as a diverter, but oil still manages to get in there and it's a pain to get it all out. That's why I originally installed a Fumoto drain valve (then switched to Stahlbus).

I used to also use a 2L pop bottle with the top cut off to remove the filter and catch all the oil that comes out of there. Then I found one of these discontinued No Mess Oil Filter Wrenches in the clearance aisle of PA for $3. Can you tell I hate getting oil on me//driveway/garage floor?
1746102568307.png

Oil Udder seems to be a current alternative, but for $30 USD I'd just use a pop bottle or maybe try a knockoff from Ali Express/Temu for under $10:
oiludder.com

Oil Udder | Spill Free Oil Filter Removal Tool

Change your oil without the hassle - use the OilUdder. Snap onto your filter, twist, and contain your car's oil.
oiludder.com oiludder.com
 
Relax said:
Sounds like my 2007 MDX. Mine even has a bracket bolted to the frame to act as a diverter, but oil still manages to get in there and it's a pain to get it all out. That's why I originally installed a Fumoto drain valve (then switched to Stahlbus).

I used to also use a 2L pop bottle with the top cut off to remove the filter and catch all the oil that comes out of there. Then I found one of these discontinued No Mess Oil Filter Wrenches in the clearance aisle of PA for $3. Can you tell I hate getting oil on me//driveway/garage floor?
View attachment 73837

Oil Udder seems to be a current alternative, but for $30 USD I'd just use a pop bottle or maybe try a knockoff from Ali Express/Temu for under $10:
oiludder.com

Oil Udder | Spill Free Oil Filter Removal Tool

Change your oil without the hassle - use the OilUdder. Snap onto your filter, twist, and contain your car's oil.
oiludder.com oiludder.com
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Nice, I've been using a bread bag slid over the filter when removing. Contains all the oil drippings and the filter so when it comes off I can throw the entire bag away with no mess. Can't take credit for the idea, seems the filter-change dripping is a common annoyance of Odyssey owners and someone on YT made a vid showing the bag method and it works beautifully.
 
GreyGhost said:
Once I tried one of the old school methods from popular mechanics. Not the gravel hole to dump oil in, don't worry. Metal coffee can full of oil with a paper towel wick and burn it away. I'm never going to do that again. It burned for days.
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There was a video that was making the rounds yesterday...basically a guy doing motorcycle oil change and then pouring the oil directly into his lawn like the old Popular Mechanics guide (without the gravel in a hole). Directly onto the oil.

Can't find it unfortunately today, but many people posted they will be calling the authorities. It's actually scary how quickly they were able to pinpoint his location to within a block or so from just some items in the video (garbage bins with bar codes, etc).
 
mimico_polak said:
There was a video that was making the rounds yesterday...basically a guy doing motorcycle oil change and then pouring the oil directly into his lawn like the old Popular Mechanics guide (without the gravel in a hole). Directly onto the oil.

Can't find it unfortunately today, but many people posted they will be calling the authorities. It's actually scary how quickly they were able to pinpoint his location to within a block or so from just some items in the video (garbage bins with bar codes, etc).
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I know of a house on Avondale Blvd. in Bramalea where the guy poured used oil on the ground behind his shed for 20 years. I dated his daughter just after high school. F**king love canal. For those old enough to remember.
 
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