Venom01
Well-known member
So I get an email today from Rogers wireless to day asking me to confirm changes to my account. The thing is I never made ANY! Upon further investigation and a phone call to Rogers here is where I'm at with the situation.
1. All changes to my account happened on October 9th. On that day I did go to a Rogers wireless store at Royal Windsor Dr. And Southdown road in Mississauga. I payed my account through a machine in the store. I then inquired about getting a new phone a Samsung G3. I didn't like the terms for the phone and left.
2. Durring that visit one the employees called in to HQ to confirm if I was eligible for an upgrade. It was then things first got weird as the guy on the other end of the phone told the person I was dealing with that I had no data or anything even though my bill I had with me said different.
3. Later that day according to Rogers SOMEONE WHO WAS NOT ME called in and changed all my address info and plans and ordered a Samsung note and had it sent to them in North York.
So a fraud case has been started but I think something crooked is comming out of that store. I now have to wait for Rogers to investigate. I'm so ******. How easy is it to for someone to get access to you account. Could there been someone in the store writing down my info as the clerk at the desk was asking for my info? Is this an internal issue?
Waiting for answers SUCKS and I'm furious with the situation. Anyone else go through anything similar with Rogers? What happened? What did you do? I'm hoping for quick fix at best here.
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1. All changes to my account happened on October 9th. On that day I did go to a Rogers wireless store at Royal Windsor Dr. And Southdown road in Mississauga. I payed my account through a machine in the store. I then inquired about getting a new phone a Samsung G3. I didn't like the terms for the phone and left.
2. Durring that visit one the employees called in to HQ to confirm if I was eligible for an upgrade. It was then things first got weird as the guy on the other end of the phone told the person I was dealing with that I had no data or anything even though my bill I had with me said different.
3. Later that day according to Rogers SOMEONE WHO WAS NOT ME called in and changed all my address info and plans and ordered a Samsung note and had it sent to them in North York.
So a fraud case has been started but I think something crooked is comming out of that store. I now have to wait for Rogers to investigate. I'm so ******. How easy is it to for someone to get access to you account. Could there been someone in the store writing down my info as the clerk at the desk was asking for my info? Is this an internal issue?
Waiting for answers SUCKS and I'm furious with the situation. Anyone else go through anything similar with Rogers? What happened? What did you do? I'm hoping for quick fix at best here.
This is my signature