What's up guys?
I posted yesterday after my girlfriend had a tire puncture out in the Peterborough area, looking for anyone nearby who could patch it for us or an open shop to get a new tire. Friends riding with us wound up riding into town to pick up a patch kit from Canadian Tire (only $6!) and we were able to successfully patch the tire well enough to get us back home -- though there still seems to be a slow leak happening we think. Still, it beats what we were quoted to get the bike towed -- $110 + $3.75/km after 10km... would've been over 130km tow, so almost $600 before taxes. ugh.
She called the dealership this morning to find out if there was any sort of coverage for incidents like this, especially given that the bike was purchased less than a month ago and she'd paid for an extended warranty. Unfortunately they could not offer any replacement, or even a discount on a new tire or installation; the warranties don't cover tires so they're really under no obligation to do so. (A blown/damaged tire due to a defect would've been covered apparently, but I'm sure we'd still have to prove it wasn't somehow our fault... either way they said punctures wouldn't be covered.)
Not going to name the dealership as we've generally had very pleasant experiences with them in the past and really don't want to drag their name through the mud. We're just rather surprised at their unwillingness to offer even a discounted price or labour fee this soon after the purchase -- we didn't necessarily expect something for free here, obviously it's not their fault the tire got a puncture, but I've heard of shops being so nice as to waive the labour fee and/or even discount the tire etc in situations like this.
What are your thoughts/experiences on this?
I posted yesterday after my girlfriend had a tire puncture out in the Peterborough area, looking for anyone nearby who could patch it for us or an open shop to get a new tire. Friends riding with us wound up riding into town to pick up a patch kit from Canadian Tire (only $6!) and we were able to successfully patch the tire well enough to get us back home -- though there still seems to be a slow leak happening we think. Still, it beats what we were quoted to get the bike towed -- $110 + $3.75/km after 10km... would've been over 130km tow, so almost $600 before taxes. ugh.
She called the dealership this morning to find out if there was any sort of coverage for incidents like this, especially given that the bike was purchased less than a month ago and she'd paid for an extended warranty. Unfortunately they could not offer any replacement, or even a discount on a new tire or installation; the warranties don't cover tires so they're really under no obligation to do so. (A blown/damaged tire due to a defect would've been covered apparently, but I'm sure we'd still have to prove it wasn't somehow our fault... either way they said punctures wouldn't be covered.)
Not going to name the dealership as we've generally had very pleasant experiences with them in the past and really don't want to drag their name through the mud. We're just rather surprised at their unwillingness to offer even a discounted price or labour fee this soon after the purchase -- we didn't necessarily expect something for free here, obviously it's not their fault the tire got a puncture, but I've heard of shops being so nice as to waive the labour fee and/or even discount the tire etc in situations like this.
What are your thoughts/experiences on this?
