They've pulled the dealerships from a few owners in recent years because of complaints. Jacox is now Brown's. I don't generally deal with any of them unless I specifically need something. Nobody touches my bike, I do my own work. HD filters and oil are good. MoCo has stopped selling parts for anything over 10 years old, so lots of older bike owners buy parts elsewhere.My local HD in the city epitomizes arrogance and condescension, I go 70km up the 401 to a really cool, laid-back dealership in the county. Totally different attitude, they let the young techs choose playlists, bought both my Harleys there after trying to deal locally.