Inexplicably, Facebook Marketplace has almost entirely killed Kijiji. When I lived in BC, everyone used Craigslist. Moving back to Ontario, I was bummed to find everyone used Kijiji, which was far less useful except for searching across a broader area. Now, with FB Marketplace having almost totally taken over the free/local classifieds space, I pine for the days of Kijiji. Marketplace is so busted, the search function is hilariously bad, and the time waster/scammer ratio is far worse.
Ensh*ttification at the most egregious...
Posted Flawless Rotesorie Fram of 1966 Olds 442 Convertible w30 455 4 speed under classic cars recieved 4 page view in 4 days and ad Kijiji charge me 10 dollars more than their listed and would dom nothing about it period the ad was not showing up in Classic Cars - do not know know how 4 people vied it probably STAFF ??
Here is my 6th chat session with onlin help??
Thanks for chatting with us today. Attached you'll find a copy of the conversation transcript.
Chat Started: Tuesday, January 13, 2026, 16:06:43 (-0500)
Chat Origin: English
Agent Rob
( 1m 19s ) Carrol : Subject
This is now my sixth request for assistance, and it has been over 24 hours since this issue was first reported.
There is still:
No resolution
No correction
No accountability
The ad I paid for still does not appear where it was paid to appear and remains effectively useless.
Your ongoing incompetence has caused me hours of wasted time, repeated explanations of the same issue, and escalating frustration all while you continue to hold my money.
To make matters worse, the overcharged ad now shows a total of 13 page views, which only further highlights how broken your system is. That level of exposure after paid placement is unacceptable and renders the ad worthless. Any remaining visibility appears to be the result of users stumbling across it not because your platform is functioning as advertised.
At this point, the problem is not the ad.
The problem is Kijiji.
This level of operational failure, combined with dismissive and ineffective support, explains exactly why users are abandoning this platform in large numbers. Kijiji has become a sinking ship with no one at the helm.
I am a disgusted Kijiji user, and I expect either:
Immediate correction and a full refund, or
Written confirmation that Kijiji is unable or unwilling to deliver the service it sells
Anything less will continue to be documented publicly.
Regards,
Carrol Rayner
( 1m 19s ) Rob: Welcome to Kijiji's Live Chat! I would be delighted to help, please allow me a quick moment to review your request before we get started.
( 2m 34s ) Rob: I am sorry to hear that you are experiencing issues with the ad posting. So from what I gather is that you are experiencing issues searching for the ad am I correct?
( 2m 51s ) Carrol Rayner: IT IS NOTNTHERE
( 4m 0s ) Carrol Rayner: yOU HAVE IT BLOCKED REQUIRING A USER USING A FILTER - IT IS NOT THE AD I POSTED AND WAS SEVERLY OVERCHARGED FOR
( 5m 1s ) Rob: The Wanted ad is certainly searchable and comes up in every search for the Wanted category in Classic Cars. However yes, if a user is looking for Wanted ads, they do have to change the filter to Wanted, as the default filter is the "I am offering" category
( 5m 9s ) Rob:
https://www.kijiji.ca/b-classic-car...=44.6508608,-63.5923256&radius=50.0&view=list
( 5m 19s ) Carrol Rayner: THE SYSTEM SUCKS WHO WOULD OVERPAY FOR AND ADD THAT HAS HAD LESS THAN 13 VIEWS IN24 HOURS IN ONE OF THE MOST POPULAR CATEGORIES
( 5m 20s ) Rob: As you can see, the ad appears in the Wanted category, as advertised
( 5m 37s ) Rob: Well that is subjective
( 5m 42s ) Carrol Rayner: THAT IS JUST STUPIC
( 6m 3s ) Carrol Rayner: I PAID FOR AN AS IN THE CLASSIC CAR SECTION
( 6m 53s ) Carrol Rayner: THERE WAS NO WARNING THAT IT WOULD NOT BE SHOWN UNLESS SOMEONE USED THE FILTER FOR WANTED
( 6m 53s ) Rob: The ad is in the correct Wanted Classic Cars Category, which I did provide you with the link that clearly indicates the ad is in the Wanted Cars & Vehicles > Classic Cars
( 7m 37s ) Carrol Rayner: ALL I WANT IS THE FILTER TO BE REMOVED AND THE ADD PLACED FOR WHERE I WANTED IT AND WAS SEVERLY OVERCHARGED FOR
( 8m 3s ) Rob: It would not make sense having Wanted ads appear in the "I am offering" category. All users that post their Wanted ads are perfectly understanding and appreciate that their Wanted ad is in the correct category.
( 8m 16s ) Carrol Rayner: READ THE AD -
( 8m 28s ) Carrol Rayner: THAT EXCUSE MAKES NO SENSE
( 8m 29s ) Rob: Unfortunately that will not happen Carrol
( 8m 39s ) Rob: Well that is your subjective opinion
( 9m 18s ) Carrol Rayner: THEN I WILL CARY ON POSTING THIS TO EVERY FRAUD AND SCAM SITE IN THE WORLD
( 10m 1s ) Rob: You can go ahead Carrol, what you do on your end is up to you. Just be aware that on our end, all this, is your fault. You should have familiarized yourself on how Kijiji works prior to posting.
( 10m 2s ) Carrol Rayner: MY JOB IS TO PROST FOR ALLLTRA.CO
( 10m 41s ) Carrol Rayner: YOUR JOB SHOULD BER TO LOOK AFTER AN UNHAPPY CUSTOMER AND CORRECT THE ISSUES WITH YOU STUPID PROGRAMMING
( 13m 9s ) Rob: Actually you are wrong Carroll, Live Chat's job is not to be caretaker of ad postings and when users are careless when posting. My job is to educate on Kijiji policies and Tech Support. Since the ad itself, there's absolutely no technical issues with it, so it does not require tech support. Your job as a user is to read our Terms and Conditions to familiarize on how to navigate the platform. If you did not properly educate yourself on how the categories work, that's on you Carrol, not us.
( 13m 19s ) Carrol Rayner: OKAY GOING TO CANCEL THE AD - PUT A CHARGE BACK ON MY AMEX CARD AND NEVER USE KIJIJI AGAIN FACEBOOK MARKETPLACE IS MUCH BETTER ANYWAYS
( 13m 46s ) Carrol Rayner: YOUR ABOVE POST IS JUST STUPID
( 13m 59s ) Rob: Good for you, just be aware that when you file a payment dispute, the credit card company will contact us to investigate on what happened and we will let them know exactly the cause of your dispute.
( 14m 2s ) Carrol Rayner: NO WONDER KIJIJI IS LIKE A SINKING SHIP
( 14m 19s ) Rob: Have a great rest of the day Carrol. I do wish you luck on your ad
SINCE ADEVINTA BOUGHT KIJIJI AND ITS PARENT COMPANY EBAY PAGE VIEWS ARE NON EXISTANT RATES RISE WEEKLY ANBD THYE RIP YOU OFF ON CHARGES ND REFUSE TO REFUND - HAD TO CANCEL AD AND CHARGE BACK AMERICAN EXPRESS AND THEY NOW CLAIM THAT I CANCELLED AD AND ARE NOT RESPONSIBLE FOR REFUNDING -