Yes its annoying, but due to sheer volume. It is super busy for bikes this time of year for NFP Moto and brokerages in general but also helps to call the right number. There is also a call back feature where you enter in phone # and they will call you back if busy rather than having to stay on hold.
New Quotes: 1-888-841-2621
Existing Clients/changes: 1-888-841-2626
I'm pretty sure that they prioritize New Quotes well ahead of any other call as this is potential new sales.