Why Aprilia Sucks... | GTAMotorcycle.com

Why Aprilia Sucks...

MLadin

Well-known member
I'm glad Cycle Cruza made this video...Aprilia needs to wake up to 2020 where if you jack people around with warranty, someone with a lot of viewers will make a video like this.


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matt365

Well-known member
Background on me. I own a 2017 tuono rr

That guy is an f-ing wanker...

Spouting a bunch of b.s...

He was repeatedly told about the magnusson moss act, and the consumer protection act (in Canada) where the dealer would have to prove you did something that caused the need for warranty work (he spread b.s. that you can't put a pipe on without voiding the warranty...)

His battery terminal was loose. Thats bad dealer prep. Dealer should eat that. Its not a warranty issue...

Spouts about needing a race ecu or unlock code, and needing to spend $2 grand on an exhaust...
Cost me just over $500... flashed the ecu with the official Aprilia race map myself... offered to walk him through the process... no dice...

I had George at Corsa approve replacing both my front rotors under warranty.
He ordered them, took a week or two, and put them on. Problem solved.



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matt365

Well-known member
Oh, but fixing little issues when they pop up doesn't generate YouTube content and views. His issues were minor, or non-existent. Should he have to tighten a battery terminal himself? Perhaps not. Dealer f-ed up on that one. The ecu updates through PADS they did weren't part of the problem, or a recall. Just revisions to the stock fuel map and rider aids. Corsa did this for me for free.

I haven't found any differences between dealing with Aprilia and dealing with the Japanese big 4.



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MLadin

Well-known member
Took me 5 months to get a windshield warrantied on a Dorsoduro. It's a 4" x 6" piece of plastic. It was the most bizarre experience ever. Dealer in Ottawa wouldn't own it so I had to call California, their head office. I was told there is no rep for Canada at the moment. The customer service representative wrote me an email about her daughter being in the hospital.... seriously...paragraphs of why she couldn't do her job. Then denied the claim! I found her bosses name through some people in the business, emailed him and told him this bizarre story and he approved the claim and gave me an extra year warranty and was very apologetic.

Then the dealer damaged the bar end and scratched the bike during a brake recall to top it all off.

Aprilia needs to fix their company. The manufacturer is pumping out great bikes and their efforts are being ruined by **** customer service!

I'm with Cycle Cruza and glad he made this video.

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matt365

Well-known member
I'm with Cycle Cruza and glad he made this video.

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With your experience, I understand your anger towards Aprilia. Your opinion is based on valid problems and customer service issues.

CycleCruza is full of ****.

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MLadin

Well-known member
Reading through some of these forums, I suspect he (Cycle Cruza) read the same. These stories mirrored my experience...they make you fight...hoping that you'll give up and go away...which only angers you further...which makes you pursue them further until you're completely soured on the brand. I've owned Suzuki since being a teenager and never ran into anything remotely like this.


"I gotta say. The more I read threads like this, the more I want to distance myself from Aprilia. Track day is not racing. In fact, track time is arguably the sole purpose of this bike. Had my eyes on 16 RF, but now I think I will go in another direction. Aprilia have really dropped the ball, and this is coming from a very passionate RSV4 enthusiast."



" I'm very sorry to see this post - another proof for how sucks Piaggio group customer service is.

Neither my experience with Aprilia Customer Service was pleasant here in UK - first compliant made 2 days after having a new bike... \ everything need to report/go through web portal(so you don't keep an record of previous communication in writing) and in the end of the day they don't give a damn.

Great bike, good dealer, let down by customer service. All manufactures are similar but Aprilia seems particular sub-par standard."


A company is only as good as its ability to back its products.

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veteq

Well-known member
Site Supporter
Before he got the Aprilia, Youtube recommended a few of his videos and after watching a couple I started to mark them as "not interested", not someone I cared to listen to.
I have owned Aprilia bikes for years and very few issues. My current bike is a 2017 Tuono with 15,000kms on it and not a single issue to report. They are great bikes.
 

Trials

Well-known member
You should have seen the trials bikes they used to make. I doubt you can even find one that is still ridable.
 

Katatonic

Well-known member
Site Supporter
Before he got the Aprilia, Youtube recommended a few of his videos and after watching a couple I started to mark them as "not interested", not someone I cared to listen to.
I have owned Aprilia bikes for years and very few issues. My current bike is a 2017 Tuono with 15,000kms on it and not a single issue to report. They are great bikes.
I’ve got a ‘16 and have had the hot-start issue...sort of. I’ve never been stranded anywhere, it just took a bit of coaxing to get it fired up after a gas stop. I’ve also got a little bit of oil seeping from the valve cover, but it’s in the shop right now for its 20k service so that gasket will be replaced.
Both very minor inconveniences for what is otherwise a fantastic bike that leaves me giggling like an idiot after every ride!


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veteq

Well-known member
Site Supporter
Not the same, most motorcross bikes don't even come with warranty. their street bikes are amazing and when it comes to reliability, not issues here.
 

J_F

gringo diablo
Site Supporter
I’ve got a ‘16 and have had the hot-start issue...sort of. I’ve never been stranded anywhere, it just took a bit of coaxing to get it fired up after a gas stop. I’ve also got a little bit of oil seeping from the valve cover, but it’s in the shop right now for its 20k service so that gasket will be replaced.
Both very minor inconveniences for what is otherwise a fantastic bike that leaves me giggling like an idiot after every ride!


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yup, me too

it's a function of a high compression engine
with a battery not that close to the starter

didn't take long to get over it
there is a method
 

MLadin

Well-known member
Before he got the Aprilia, Youtube recommended a few of his videos and after watching a couple I started to mark them as "not interested", not someone I cared to listen to.
I have owned Aprilia bikes for years and very few issues. My current bike is a 2017 Tuono with 15,000kms on it and not a single issue to report. They are great bikes.
I'm glad you've had a good experience with them...it's just the luck of the draw. I will never buy another one based on my personal experience with them.

You can learn something new from anyone...I just learned via him (CycleCruza) that KTM doesn't warranty electronics on their bikes. Kinda gave me a chill down my spine.

Also, learning that these companies will spy on your social media, (BMW included) to see if they can catch your bike on a track to void your warranty is an eye opener! I mean, they're race bikes with lights and signals. They even have built in lap timers!

I wonder how many people get the pun involved in the OP CycleCruza video of him posting the RXV / SXV, the most unreliable motorcycle ever made.

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Relax

Well-known member
Took me 5 months to get a windshield warrantied on a Dorsoduro. It's a 4" x 6" piece of plastic. It was the most bizarre experience ever. Dealer in Ottawa wouldn't own it so I had to call California, their head office. I was told there is no rep for Canada at the moment. The customer service representative wrote me an email about her daughter being in the hospital.... seriously...paragraphs of why she couldn't do her job. Then denied the claim! I found her bosses name through some people in the business, emailed him and told him this bizarre story and he approved the claim and gave me an extra year warranty and was very apologetic.

Then the dealer damaged the bar end and scratched the bike during a brake recall to top it all off.

Aprilia needs to fix their company. The manufacturer is pumping out great bikes and their efforts are being ruined by **** customer service!

I'm with Cycle Cruza and glad he made this video.

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Aprilia apologized and extended your warranty. Sounds like that dealer is the real issue. I would never have taken it back to them after denying the claim in the first place. Not surprising a place like that would damage your bike when left in their care, especially if Aprilia came down on them for turning you away in the first place.
 

Relax

Well-known member
Background on me. I own a 2017 tuono rr

That guy is an f-ing wanker...

Spouting a bunch of b.s...

He was repeatedly told about the magnusson moss act, and the consumer protection act (in Canada) where the dealer would have to prove you did something that caused the need for warranty work (he spread b.s. that you can't put a pipe on without voiding the warranty...)

His battery terminal was loose. Thats bad dealer prep. Dealer should eat that. Its not a warranty issue...

Spouts about needing a race ecu or unlock code, and needing to spend $2 grand on an exhaust...
Cost me just over $500... flashed the ecu with the official Aprilia race map myself... offered to walk him through the process... no dice...

I had George at Corsa approve replacing both my front rotors under warranty.
He ordered them, took a week or two, and put them on. Problem solved.



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George is awesome. When I dropped by to check out his shop after picking up my very first Aprilia, he asked for my RXV's serial number and told me there were some outstanding campaigns (not safety recalls) on the bike that I was eligible for free repair. On a 10 year old bike at the time!
 

MLadin

Well-known member
Aprilia apologized and extended your warranty. Sounds like that dealer is the real issue. I would never have taken it back to them after denying the claim in the first place. Not surprising a place like that would damage your bike when left in their care, especially if Aprilia came down on them for turning you away in the first place.
Two separate dealers, same terrible experience. The selling dealer in Ottawa and one North of the GTA. The second dealer being instructed by head office still couldn't get it right, danaged the bike and was caught in multiple lies. The head office CSR wrote me her life story about how her daughter was in the hospital, and, "oh, BTW, your claim is denied." Five months of emails and stress for a Dorsoduro windscreen. If it wasn't for the people I know in the industry, I would have been **** out of luck.

So that's failure at the selling dealer.
Failure at the repair dealer.
Failure at the head office.
And they have no Canadian representative.

I was ready to drop $20,000 + on a Tuono. F that. F Aprilia...never again!


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Trials

Well-known member
It is true that competition bikes have no implied warranty, but it is also true that some riders never see a bill for something that gets repaired after it blows up or cracks unexpectedly, ymmv.

Battery too far from starter that it gives problem, then your cables must be too small. Or even more likely the battery is under-sized to reduce weight at the cost of battery performance.
 

Relax

Well-known member
Two separate dealers, same terrible experience. The selling dealer in Ottawa and one North of the GTA. The second dealer being instructed by head office still couldn't get it right, danaged the bike and was caught in multiple lies. The head office CSR wrote me her life story about how her daughter was in the hospital, and, "oh, BTW, your claim is denied." Five months of emails and stress for a Dorsoduro windscreen. If it wasn't for the people I know in the industry, I would have been **** out of luck.

So that's failure at the selling dealer.
Failure at the repair dealer.
Failure at the head office.
And they have no Canadian representative.

I was ready to drop $20,000 + on a Tuono. F that. F Aprilia...never again!


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I agree that experience sucks, but there are horror stories from every brand. It took me over 2 YEARS to get the transmission in my Odyssey replaced under warranty, and it was only after I finally left Ideal (where I bought it from new) and went to Parkway who went to bat for me with Honda Canada. That and multiple class action lawsuits...
 

GreyGhost

Well-known member
Site Supporter
I agree that experience sucks, but there are horror stories from every brand. It took me over 2 YEARS to get the transmission in my Odyssey replaced under warranty, and it was only after I finally left Ideal (where I bought it from new) and went to Parkway who went to bat for me with Honda Canada. That and multiple class action lawsuits...
Not honda. Say it isnt so. T_T . Sunnys' world will collapse.
 

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