shipping times

Kuro

Kuro

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I ordered a 2003 636 sick innovations cage on April 3 straight from the sick innovations website.
I emailed them a week after I ordered requesting a tracking number.
On April 12th they responded "sorry we thought we had one in stock. it will be shipped today or monday"

I emailed another 2 weeks later asking for a tracking number. No reply.
So I emailed again yesterday.

Today I finally got a reply saying "sorry we're really busy, we're trying to keep up. we'll ship out today"

Today is May 1st. Needless to say I'm kinda cheesed that it hasn't even shipped yet, nor did they voluntarily email me and to keep me informed of delayed shipping times.

I was writing an angry email and decided to chill out a bit before sending.

Is it one of those suck it up buttercup deals and wait.... or is there anything I can do?
 
Kuro said:
I ordered a 2003 636 sick innovations cage on April 3 straight from the sick innovations website.
I emailed them a week after I ordered requesting a tracking number.
On April 12th they responded "sorry we thought we had one in stock. it will be shipped today or monday"

I emailed another 2 weeks later asking for a tracking number. No reply.
So I emailed again yesterday.

Today I finally got a reply saying "sorry we're really busy, we're trying to keep up. we'll ship out today"

Today is May 1st. Needless to say I'm kinda cheesed that it hasn't even shipped yet, nor did they voluntarily email me and to keep me informed of delayed shipping times.

I was writing an angry email and decided to chill out a bit before sending.

Is it one of those suck it up buttercup deals and wait.... or is there anything I can do?
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suck it up and don't buy anything from them again ...
 
You can freak on them and ask for the mgr. Explain whats been going on and ask for it to be shipped overnight at their expense.
 
Get in touch with them. If they already have your money, then you may as well give them a piece of your mind. See if you can get a refund on shipping, or having it come out priority at no charge. Then tell them to stuff it, and never do business with them again.
 
AllanR said:
If it were me, I would ask for a refund and take my business elsewhere.
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I'd do the same, and have done so for other companies. If they can't get the product to me in a timely manner without any bullsh*t, then there are plenty of others I can order from.
 
I'd love to take my business elsewhere but the truth of the matter is that they have great products at reasonable prices.
I'll ask them for priority express.

Thanks.
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