Cancelled Cable, and they disconnected my Teksavvy internet for free.Better yet, it will take a few days to get an appointment to reconnect it.
Gotta love Rogers
- Thread starter Baggsy
- Start date
Motorcycle Mike
Well-known member
Tell me about it. I cancelled my internet with them and to do so you need to give a month's notice.
A few days later my online account was unaccessible. No worries, I thought.
So I rode out the month using the internet like I always do. The month passed and I switched to Start.ca without issue.
Then I got a bill for $9 and change for overage charges -- yet with my account disabled there was absolutely no way to see how much I had used for the month or when. I argued at the Rogers store a bit when I paid the bill, but they have absolutely no power and can't do anything about it so I paid the $9 with the pleasure of knowing I will absolutely never deal with Rogers again.
A few days later my online account was unaccessible. No worries, I thought.
So I rode out the month using the internet like I always do. The month passed and I switched to Start.ca without issue.
Then I got a bill for $9 and change for overage charges -- yet with my account disabled there was absolutely no way to see how much I had used for the month or when. I argued at the Rogers store a bit when I paid the bill, but they have absolutely no power and can't do anything about it so I paid the $9 with the pleasure of knowing I will absolutely never deal with Rogers again.
Haha, when I cancelled, I also had a mysterious charge of $2 or so. I have no clue what it was for
Snobike Mike
Banned
They are losing me as well. Idiots
This reminds me of an experience with them.
It was taking a while for them to connect my internet at a new apartment (two techs showed up & left, claiming the box was inaccessible on the roof of the building when it was in fact on the side) so I was getting by on my somewhat generous data plan on my phone (yay for tethering). Eventually it got hooked up, everything worked, fine. A month later my bill is more than double what I was expecting - huge overages on my data plan... that amounted to less data than what I was paying for. What?
This is why - when the internet was finally hooked up, it constituted a change to my account, which reset my billing period. So they had taken the somewhat short period in-between billing cycles (I think it was less than a week) and pro-rated how much data I should have been entitled to on that basis. Since I was working for them at the time, I just calmly complained that had someone told me this was going to happen, it would have affected how I was using my data. They dropped the charges, but I can't help but feel that being an employee was a factor in that. I wonder how many people had been slapped with overages for similar reasons and had no recourse.
I had been telling my in-laws to get off rogers email service for years. They live out in the country so they had very poor internet and then they found silo internet (way cheeper and better speeds) so they switched and that day rogers deleted everything in their inbox. 6 years worth of emails and contacts. They panicked called me and told them they should call Rogers. Rogers said if you sign up for 1 more month we will reconnect it. They signed up...nothing was restored i called pleaded with them to escalate as working in the industry I know how simple it is to restore this info but nothing. I then had to argue for the money back on that last month based on the broken promise. That took way to long.
If you know anyone using the ISP's email service please tell then to use a web service.
If you know anyone using the ISP's email service please tell then to use a web service.
... or tell them to use a POP3 or IMAP email client and actually download the mail locally, but leave a copy on the server as backup.
My recent Rogers story:
My Rogers internet went out and was out for several hours. Power cycling the modem and my router does nothing. There were no service wide alerts so I got hold of support and had them check things out. Since the phone support guy couldn't reliably get to my cable modem he determined that it was the cause, telling me to go to a local store for a swap. I did this, within minutes, and they gave me a router instead of a modem. OK, no big deal, because I know that I can put it into dumb mode and not have to change my internal setup.
The next morning, when I get up, my connection is dead again. As previously power cycling my router and modem do nothing. When I get to work and access my email account I find that there's a notice waiting for me, telling me that they'll be billing me an additional $5.00/month for the 'upgrade.' That I didn't request. That neither Help nor the guy at the store told me would be charged. That I never accepted, nor signed anything for. I call Help again. Help hag #1 says he can't do anything for me. Escalate. Help hag #2 says he can't do anything for me and then tries to tell me how much better the performance will be on the new set. My internet speed tests immediately put the lie to that. I bury him with my merely basic TCP/IP connectivity skills. Escalate. All that help hag #3 can do is give me the latest 'promotional deal' that will save me $10.00 over my old plan for a year, then cost the same for a year, then go up to the new, higher rate after that. That is of course assuming that all of it doesn't effectively get erased by their recent increases.
My recent Rogers story:
My Rogers internet went out and was out for several hours. Power cycling the modem and my router does nothing. There were no service wide alerts so I got hold of support and had them check things out. Since the phone support guy couldn't reliably get to my cable modem he determined that it was the cause, telling me to go to a local store for a swap. I did this, within minutes, and they gave me a router instead of a modem. OK, no big deal, because I know that I can put it into dumb mode and not have to change my internal setup.
The next morning, when I get up, my connection is dead again. As previously power cycling my router and modem do nothing. When I get to work and access my email account I find that there's a notice waiting for me, telling me that they'll be billing me an additional $5.00/month for the 'upgrade.' That I didn't request. That neither Help nor the guy at the store told me would be charged. That I never accepted, nor signed anything for. I call Help again. Help hag #1 says he can't do anything for me. Escalate. Help hag #2 says he can't do anything for me and then tries to tell me how much better the performance will be on the new set. My internet speed tests immediately put the lie to that. I bury him with my merely basic TCP/IP connectivity skills. Escalate. All that help hag #3 can do is give me the latest 'promotional deal' that will save me $10.00 over my old plan for a year, then cost the same for a year, then go up to the new, higher rate after that. That is of course assuming that all of it doesn't effectively get erased by their recent increases.
Snobike Mike
Banned
Ah the old 'you have a technical problem here is your new unit but I forgot to tell you the new unit costs more" gig.
My wife got caught by that as well.
Four service queues later, they're saying they will waive $3?.00 in bills and allow us to tether to our phones while we wait. They can't do anything about the 3-5 day wait for reconnect, even though Teksavvy subcontracts them to do it, the woman I talked to last, tried.
Ok I'll give some of my stories.
Ordered a new Samsung S3 on boxing day. They say it was gonna be $30 + 1 month free service. I did not get the month of free service, but they charged me $150 for the phone. I mean I'm sure a 12yr old can do better math. I made a complaint to Better Business Bureau. Had them do the correction.
Oh yeh they started to charge me for my bill on paper. They charge you for getting a bill, wtf?? They bill you for getting a bill. Most rediculous shat.
Government had mandated a 2yr contract. I signed on 3yr. I'm going after 2yrs they can send me to collections. Really don't care
Ordered a new Samsung S3 on boxing day. They say it was gonna be $30 + 1 month free service. I did not get the month of free service, but they charged me $150 for the phone. I mean I'm sure a 12yr old can do better math. I made a complaint to Better Business Bureau. Had them do the correction.
Oh yeh they started to charge me for my bill on paper. They charge you for getting a bill, wtf?? They bill you for getting a bill. Most rediculous shat.
Government had mandated a 2yr contract. I signed on 3yr. I'm going after 2yrs they can send me to collections. Really don't care
HD Antenna how does that work
conundrum
Well-known member
When I switched from Rogers Cell to Telus (contract had ended months ago), I found out about their 30-day cancellation policy and how it typically kicks in when a number is ported (meaning, you pay 30 days past when your service is cut). As I knew I would be waiting about 20-30 days for my new phone, I contact them to put a cancellation on my current phone by end of the month. They argued to wait but I pushed them, and they flagged my account and sent me an email as confirmation (saying last day November 30th).
Fast forward to mid December, and I get a bill from Rogers for Dec 1-31st. Contact them again and they said they moved the cancellation date when Telus ported my number. I threatened to contact the CCTS as I had both my previous chat log stating it as cancelled, plus the email that said I was no longer a customer as of Dec 1st. They backed down immediately and removed the charges, but still said it was my fault.
Fast forward to January, and I receive what looks like another bill for the same amount. I contact them again, and they said this isn't a bill, but a credit to my account from before (note, I no longer have any Rogers services). I ask them why wasn't this just put back on my VISA, and they said so I could sign up for something new and use it with them. I tell them again I don't have rogers cable, internet, phone, nor cell anymore, so that is pointless. They then say they could transfer it to my VISA if I wish, and I tell them since I thought that was what was being done in the first place, please do.
I have not had anything to do with their company since.
Fast forward to mid December, and I get a bill from Rogers for Dec 1-31st. Contact them again and they said they moved the cancellation date when Telus ported my number. I threatened to contact the CCTS as I had both my previous chat log stating it as cancelled, plus the email that said I was no longer a customer as of Dec 1st. They backed down immediately and removed the charges, but still said it was my fault.
Fast forward to January, and I receive what looks like another bill for the same amount. I contact them again, and they said this isn't a bill, but a credit to my account from before (note, I no longer have any Rogers services). I ask them why wasn't this just put back on my VISA, and they said so I could sign up for something new and use it with them. I tell them again I don't have rogers cable, internet, phone, nor cell anymore, so that is pointless. They then say they could transfer it to my VISA if I wish, and I tell them since I thought that was what was being done in the first place, please do.
I have not had anything to do with their company since.
You can catch over-the-air (OTA) broadcasts of TV stations with a UHF antenna and a TV with built in NTSC/QAM tuner. You'd be surprised at the selection and picture quality.
read: http://overtheair.saveandreplay.com/
