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Ducati Diavel

Ken is the best. Yes, most people go to the dealer while under warranty. But you don't have to. Just keep receipts for fluids and parts purchased. Dealers cannot force you to use their service dept.
No, but they can cause you issues. My last new car had an oil leak from the factory. It was a bloody mess. I took it to the dealer and they spent hours cleaning it up as nobody had touched it. If I had an oil change somewhere else, I am pretty sure they would have blamed that mechanic (or me) as it was a messy and time-consuming job.
 

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