What's your time worth?

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Call center work is tough - not many people like doing it so call center operators often look to contract services to companies in India and the Philippines.

Banks in Canada have almost all their call center personnel in Canada. May not seem that was as banks heavily recruit new Canadians for a variety of reasons.

Telecom and Couriers and large retailers are mostly Canadian for inbound sales and billing, mostly offshore for customer& tech support and outbound sales.

Govt is always Canadian.

Duct cleaners almost all use off shore.
 
RBC

I left them because of their disjointed robo virtual assistant.

When I got a draft and some cash to clear out the account, I told the flesh and blood teller it wasn't because of her or her coworkers. It was their robo assistant.

A few days later I got an email from their robo assistant asking me if I'd clarify why I left. I agreed and spent the next ten minutes answering robo questions, none of which conveyed my feelings.
 
I find that Amazon was really good with their phone ,call request feature.

Their online AI system sucks. As with most online chat bots.
 
Dirty Frank said:
All that when they force their CSR's to rattle of a sales pitch for every available service to every customer on every visit.
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That varies by bank, but yes that is part of every bank call center reps job, and they are compensated based on sales volume.
oioioi said:
I find that Amazon was really good with their phone ,call request feature.

Their online AI system sucks. As with most online chat bots.
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Chat bots are relatively new, most are in their early learning stages but advancing quickly.

In a year or two thy will be much better, which will be good for companies and for customers. I’d rather use a not and get things done quickly than wait in bc a queue for a person that statistically delivers satisfactory results 70% of the time.
 
I find that chat bots stick to a predefined script and as soon as you take them off course they regurgitate the same questions and info.

Some humans can be like this too but at least you can demand to be escalated to supervisor or manager.
Your success rate is higher if your first name is Karen .
 
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ToSlow said:
I have to wonder when i see people on a forum for hrs and hrs a day solving the worlds problems what is time really worth,
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at that point nothing.
 
You won’t get a Nobel Peace Prize sitting on your hands.
 
Big fan of the Hold For Me function on recent smart phones. Robots talking to robots, but at least it makes any of these situations into an auto call back for me the moment a human picks up and starts talking. Fight fire with fire?
 
nobbie48 said:
"We are experiencing a high volume of calls but your call is important to us....blah, blah, blah." Now listen to the crappy music or worse, ads you can't escape from without losing your place in line.
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I needed to call the CRA. After 30+ minutes they answer, but could not hear me and stated they had static on the line. Well I am on a land line, not a cordless phone and that static is due to broadband noise as the CRA agent is working from home and has a kitchen blender going producing that static.

Well I guess the CRA is not getting their tax installments that I wanted to discuss. Eff them!

I wrote my useless Liberal MP. I never got a reply, but two weeks later CTV wrote that the CRA is working on improving better call center calls. Ya think! You want my tax dollars then answer your friggin calls.
 
As for people trying to sell me stuff on the phone or at my front door, I get downright rude and that is my right for annoying me.

My phone is for my personal use to call friends and businesses I am interested in. Not for businesses to call me.
 
And then you get some over-educated computer whiz that changes the on-line format to log into your account where it now asks for your mobile number to send a 6-digit code to.

What makes them think the whole world has a mobile phone. I do, but you are not getting that number as I am spam-free on it. After complaining, three days later they now have both a mobile (text) and phone (voice) icon on their log-in page.
 
oioioi said:
I find that chat bots stick to a predefined script and as soon as you take them off course they regurgitate the same questions and info.

Some humans can be like this too but at least you can demand to be escalated to supervisor or manager.
Your success rate is higher if your first name is Karen .
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I read a short story about a company that replaced their CEO with a very realistic cyborg, letting it run the annual meeting by programming it with every corporate detail. It worked well as it answered questions on sales forecasts, growth, dividends, policies, profits and more.

Then a little old lady asked it what kind of sandwiches they were going to serve at the company picnic and its head exploded.
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