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ran into the same issue with TD and used or aftermarket parts only. no new OEM.To cut a long story short my Father in laws car was hit while sitting on the street.
Took it to a TD Insurance approved body shop. TD will only pay for used parts so he ended up paying for new ones out of pocket, however when he got the bill there were $700 of additional parts that were not on the original TD estimate.
So either TD are cheaping out and not fixing cars properly, or the bodyshop started gouging when he started to pay for parts him self.
They got really ****** when I asked for the old parts. I guess they though they could resell or reuse them
You might want to check if your ins co. does this also?Shocked to hear that TD does that. Glad i didn't end up switching to them lol.