Local dealer makes it difficult to get my support

matthew

matthew

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I called a local dealership today for some parts. They don't have the parts in stock but Suzuki has them, so it will take a few days to get the parts in. I asked if they could order the parts in for me. Nope. No can do. I offer to give my credit card over the phone. Nope. Can't do that either. Card needs to be physically present? I now need to make two trips to the dealer, one to order and one to pick up.

I was going to be in the area of the dealer anyway, which is why I wanted to order today to pick up when I'm nearby, but now I need to make the extra trip.

I try to support local when I can, but if I can sit in front of my computer, purchase online with my credit card and order parts to my door, why should I waste my time and money making two trips to support a business that doesn't operate in the 21st century?
 
I don't know why but I get the impression that automotive sales and servicing is largely manned by a crew of people stuck in old ways, who refuse to change, but love to ***** and whine about how the new generation doesn't understand things.

Well Revzilla understands things, and they get a ton of my business. Just about every piece of gear I've bought has come from them.

Flying Squirrel's online catalogue and Glen's snappy email responses, Pete's tire pricing, and Walmart/CT for the every day little do-dads has me just about covered for purchases. And now that I've found frekeyguy I'm pretty much set. Other business will now have to do something extra ****ing special to get my business, because just having a physical shop that operates 9-4 isn't going to cut it.
 
I don't like it either. Particularly when the "local" dealer is sitting on one of the edges of the GTA, so the total wasted time comes to like four hours. Somehow ye olde CWW managed to actually stock parts in their shoebox basement.
 
matthew said:
I called a local dealership today for some parts. They don't have the parts in stock but Suzuki has them, so it will take a few days to get the parts in. I asked if they could order the parts in for me. Nope. No can do. I offer to give my credit card over the phone. Nope. Can't do that either. Card needs to be physically present? I now need to make two trips to the dealer, one to order and one to pick up.
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Did you ask them why this is their policy? I bet they got tired of credit card fraud.
 
These folks speak the truth.
 
Have you dealt with them before?

I know a handful of shops that will take my order over the phone no problem, but they've met me and can put a face to the name based on my previous orders.

Some random guys calls up and says "order these parts, here's a CC number", etc. Sure, might have worked the first time 6 years ago, but with all the CC and gift card fraud out there, the penalties hurt the stores.

I 10000% agree with you that things need to be brought up into the 21st century, but official parts on sold on amazon either. So we have to deal with what the manufacturers and distributors (looking at you PartsCanada) have in place. We gotta deal with it. If there's a better faster way, I'm all for it. Fack, I'm still waiting for an Aprilia part and it's been back-ordered since March 30th.
 
Quite frankly, I dont care what their policy or reasoning is. I've called shops that get high praise on this board and I've ordered over the phone with a credit card and thats why those shops get those high praises.

If the dealer wants to compete with online orders, they need to change the way they operate. If I hadn't had business in the area, I would have ordered online, which is what I will be doing next time.
 
I get Suzuki parts through my local dealer (Blackstock). Yes I have to give my CC info over the phone if the part needs to be brought in but I've only ordered a handlful of parts and they wouldn't recognize me as someone they know. Country store though :)
 
I wouldn't have an issue presenting ID and showing my credit card when picking up the order and signing whatever it is I need to sign. Thats reasonable.

I have not dealt with this dealer before but turning down phone orders doesn't seem like a good way to establish lasting customers
 
Contact Two Wheel through this forum and just have them ship it. That's how I get my stuff. With the savings I get through them it covers the shipping cost.
 
I ordered my Suzuki parts from Snow City over the phone with a credit card. The other place that I called, Mississauga I think, wouldn't do it. I picked the parts up a couple of days later.
 
Have ordered Parts from GP Bikes over the phone with absolutely no issues.
 
Does revzilla still charge $30+ for shipping? I'd order a ton of stuff from them but the shipping cost is a bit of a turnoff.


iegod said:
I don't know why but I get the impression that automotive sales and servicing is largely manned by a crew of people stuck in old ways, who refuse to change, but love to ***** and whine about how the new generation doesn't understand things.

Well Revzilla understands things, and they get a ton of my business. Just about every piece of gear I've bought has come from them.

Flying Squirrel's online catalogue and Glen's snappy email responses, Pete's tire pricing, and Walmart/CT for the every day little do-dads has me just about covered for purchases. And now that I've found frekeyguy I'm pretty much set. Other business will now have to do something extra ****ing special to get my business, because just having a physical shop that operates 9-4 isn't going to cut it.
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I've built a relationship with my local motorsport plus over the last few years. The first few orders I had to pay in advance (store policy), however the 20+ other transactions I just email them with a part #, and they call me when it's in. A few days later (usually Saturday) I go pick it up.
 
Hardwrkr13 said:
I get Suzuki parts through my local dealer (Blackstock). Yes I have to give my CC info over the phone if the part needs to be brought in but I've only ordered a handlful of parts and they wouldn't recognize me as someone they know. Country store though :)
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Yes Asseltine's is great, Just let me know lately it seems I am in there about 3 times per week..lol But most of that has to do with ATV stuff.

I am also close to Daytona Motorsports, and the owner Harry is a client of my business so I also support them when I can.
 
The biggest issue with phone orders is charge backs or charge reversal because the customer doesn't pick up the parts/merchandise and call the cc company to say they never received the goods. The merchant is helpless and out the money.

And card not present transactions actually cost the merchant more due to the higher risk of fraud.

On line orders have electronic verification of the shipping address to match with the card holder and they can demonstrate proof to the cc company they shipped the product to the card holders address. It's not fool proof but, way better than a phone order.

Merchants are looking to take orders and payment via Internet for local shops but, it takes time.
 
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"The biggest issue with phone orders is charge backs or charge reversal because the customer doesn't pick up the parts/merchandise and call the cc company to say they never received the goods. The merchant is helpless and out the money.

And card not present transactions actually cost the merchant more due to the higher risk of fraud. "

Very true. Chargebacks are a giant PITA and recovering one takes a lot of trouble. And if you do manage to get it the "customer" will likely flame your business on a forum.

Card not present transaction do cost more, and then when you get your merchant statement you find out that the card used was some airmiles/aeroplan/points/free kidney with purchase premium card that sucks an extra 3% off the top of the sale it's even worse.
 
il3dsm said:
Does revzilla still charge $30+ for shipping? I'd order a ton of stuff from them but the shipping cost is a bit of a turnoff.
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not sure about shipping to Canada, but shipping within the US is almost always free. Doesn't work for everyone, but I work in Niagara Falls, way easy to jump over the river.

I bought pair of boots from them last April, they tore earlier this month. They facilitated a return and credit with no hassle between me and A*, including free return shipping. Within a week, boots returned an replacements provided. 11 months after the initial purchase
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