Got my bill and there was a Video toll charge although I had registered my bike with my cage transponder. I called them and they deducted the charge. Apparently there is a "Supression" that gets put on the bike plate but the suppression is subject to factors such as rule changes, expiry dates and a bunch of things that only worry warts worry about. Somehow my suppression got suppressed. Twenty minutes of my life for $3.65. Life is cheap.
407 M/C toll (Again)
- Thread starter nobbie48
- Start date
Dohhh
Banned
Next time just wheelie past the camera, or better yet get a flip plate
daveyflakes
Well-known member
Yep. They did this to me too. Had to deal with it three months in a row. Apparently the first two support people didn't reapply the suppression as they said the did.
I think they do it just to see who's paying attention to their bill, and to try to score a few extra $$$ from those who don't pay attention.
The same thing happened to me. The supression lasts 2 years they say, so every time it expires it takes 2 to 3 billing cycles to get it restored. I asked why it had to be renewed at all and they said it was in case something changed to alter the status as motorcycles do not need to have a transponder, but all other vehicles do. Right, like the bike might grow another 2 wheels sometime during the supression period and require a transponder. I also asked can you tag the account so that current month VTC's get reversed as well. No. can't modify a current month. You have to wait until period closes and then get charges reversed when they appear on your statement. Guarantees 2 to 3 calls to fix something that should not occur in the first place. It's like the customer service people want to drive call volumes to justify their jobs.
Last thing I did was flag the date in Outlook so I remember to call in 2 years to get the supression re-instated before it expires. I sure that when I call in 2013 I'll be told I can't extend it until it expires.............
Last thing I did was flag the date in Outlook so I remember to call in 2 years to get the supression re-instated before it expires. I sure that when I call in 2013 I'll be told I can't extend it until it expires.............
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I got charged for 3 trips in August when I wasn't in the Province/Country. I have proof of being outside Ontario (in the form of a speeding invoice) and they (407) won't do anything about it. How effed is that?
