Roomie
Banned
Don't think they're without issues too. Kawi has that awful green problem :lmao:
Yamaha Canada - No Accountability
- Thread starter ZX600
- Start date
conundrum
Well-known member
Starter relay issue? I'm going through the same for my CBR650F now. What makes it so annoying is the fact that at least on the 650 the relay can be removed in under 5 mins flat, and with no dealerships all that near by, it means coordinating with a friend or family to get a lift home after drop-off and a lift back for pick-up for what should be a 10 min repair/replace. Honda really should let the dealerships stock a few relays...and I think that's what Honda America is doing...but not Honda Canada.
Shaman
Well-known member
You think this is bad... the horror stories I have related in the past about friends with failed R1 engines (primarily head/valve issues) will make you really think twice about buying a Yamaha bike. The one required a whole new motor and they replaced the head first (two months of dithering and then trying to track down a head not ALREADY used in repairing other people's bikes), followed in short order by the rest of the motor when it started to knock loudly, which took another month and a half - it was replaced with a different year engine (2008 in a 2007 bike). Basically he didn't have a bike from May until September. Great riding year for a guy that puts on at least 25K a year, eh?
And then all the chain tensioner, clutch replacements, etc. for the 2009 and newer bikes... one friend with a 2011 R1 was told that his noisy engine was normal and not subject to the issues of the earlier bikes... they ended up replacing the tensioner; clutch, and it needed a valve job in its first year. At least they did the work under warranty.
Part of the reason I wouldn't consider a R1/R1M. Too much direct exposure to horror stories, not to mention it looks like a fat dog's butt since 2009 (new one is no exception). I know that's pretty subjective...
And then all the chain tensioner, clutch replacements, etc. for the 2009 and newer bikes... one friend with a 2011 R1 was told that his noisy engine was normal and not subject to the issues of the earlier bikes... they ended up replacing the tensioner; clutch, and it needed a valve job in its first year. At least they did the work under warranty.
Part of the reason I wouldn't consider a R1/R1M. Too much direct exposure to horror stories, not to mention it looks like a fat dog's butt since 2009 (new one is no exception). I know that's pretty subjective...
I had the same issue with a recall in my Kawi 650R. Recall on the able guard. It's like 2 or 3 hex screws holding it on. Wanted to do it myself for convenience. Wouldn't give me the part unless I had them do it which involved dropping the bike off for several days at a dealer. I never bothered to do it.
Does the new part fix it? or will it be more of the same?
OK...here's a good news story. My Triumph was just out of warranty when I bought it but needed a new speedo cluster as it had water in it and had fried some electronics....one quick e-mail to Triumph and a call to the dealer and I had a new cluster on its way and a date for the install all covered by Triumph with no drama. Very pleased with Triumph.
As for your particular problem...Twitter seems to work well for complaints these days because others can see a very public string of questions and solutions in a very short period of time. Frankly I hate Twatter (spelling is on purpose)....but for customer complaint issues I've seen it work really well.
As for your particular problem...Twitter seems to work well for complaints these days because others can see a very public string of questions and solutions in a very short period of time. Frankly I hate Twatter (spelling is on purpose)....but for customer complaint issues I've seen it work really well.
Chasem
Well-known member
Okay I had theEXACT same issue with my 2014 FZ-09. The cam chain tensioner kept coming lose and the chain was clacking around like a bastard. I called Kelly's Cycle and explained the situation (this was before it was a big thing) and they replaced it no questions asked. Something seems to be very wrong here. I had mine replaced with a new version no questions asked. After the replacement it never messed up again. The entire process was about an hour at the dealership.
I ended up selling the bike due to other reasons (Suspension, incredibly poor fueling at the time and ergonomics) I did like the bike, just didn't mesh with me. I often wondered how the FJ-09 would have been....
Several months after I got the FZ-09 the FJ-09 was announced :/
Shaman
Well-known member
Just talked with a friend of mine from California after reading this thread. He sold his FZ-09 last week after replacing something in the cam chain tensioner (the whole thing? don't know). Says it rattled like a quarter in a can the second time and he's too old and picky for that, 
Early on, before they realized this was a real issue and their technical memo came out recommending the adjustment, Dealers were immediately replacing the part, then they(Yamaha) realized this was costing them money and instead of stepping up, they made it more difficult for us to get it fixed so we gave up and they saved on their part.
lol that is pretty much the noise. There is a fix out there which is replacing the screw with a 5 dollar longer one, but my bike is under warranty so I am not going to touch it, plus like I said, it is a question of principle
Just talked with a friend of mine from California after reading this thread. He sold his FZ-09 last week after replacing something in the cam chain tensioner (the whole thing? don't know). Says it rattled like a quarter in a can the second time and he's too old and picky for that,
So after me plastering their social media with my post, I got this
On Wed, Sep 2, 2015 at 3:59 PM, Yamaha Customer Relations <YamahaCustomerRelations@yamaha-motor.ca> wrote:
Hello Paulo:
You will probably get a request from us for your email address from a posting you made - I came here to look for it and see that you spoke with Remi and also emailed us here.
I am very sorry for the problems you have encountered. I'm afraid that the simple procedure the dealer first performed is normally enough to remedy the noise you were hearing but in some extreme cases the parts need to be replaced. I realize you have been inconvenienced and apologise on behalf of Yamaha. but I did want you to know your posting and issue reached me desk
My response after they offered me a couple of hats for my trouble
Hi Scott - To be honest, I don't care about compensation, my persistence is not so I can "get something out of it".
My frustration IS:
a) Once the customer complaints of the CCT noise and the tech confirms it, the part should be ordered, the "Adjustment" does not work, period.
b) your CS representative Rami, was very rude and argumentative and ensured he went out of his way to prove I was "wrong" and to blame the dealership.
here is a sample of my conversation
The customer service rep kept blaming Snow City, so I asked who installed the defective part on the bike, had to ask 4 times and each time he would change the topic until the end he said "I am not going to be playing these games with you" what does that mean, I asked who installed the part on the bike because it was Yamaha and not snow city.
This is just a small sample of a very frustrating conversation, I hope you recorded the phone interaction and do some training with your employees.
If me having to take the bike back 4 times seems ok and then been spoken to in such matter by customer service is ok? I will definitely go back to Suzuki.
Take accountability for this issue and replace the part right away so you don't frustrate any more customers (should be a good business practice for your company). This is all i want.
By the way, still waiting for the dealership to install my part!
I do appreciate your time.
Their response
Many thanks Paulo for the feedback and I am very sorry we have frustrated you and wasted your time. In fairness to Snow City (and I know you are not blaming them) they are following our recommended service procedures.
I will talk to our Service Division about this - I can't make any promises ...... but your feedback is important.
On Wed, Sep 2, 2015 at 3:59 PM, Yamaha Customer Relations <YamahaCustomerRelations@yamaha-motor.ca> wrote:
Hello Paulo:
You will probably get a request from us for your email address from a posting you made - I came here to look for it and see that you spoke with Remi and also emailed us here.
I am very sorry for the problems you have encountered. I'm afraid that the simple procedure the dealer first performed is normally enough to remedy the noise you were hearing but in some extreme cases the parts need to be replaced. I realize you have been inconvenienced and apologise on behalf of Yamaha. but I did want you to know your posting and issue reached me desk
My response after they offered me a couple of hats for my trouble
Hi Scott - To be honest, I don't care about compensation, my persistence is not so I can "get something out of it".
My frustration IS:
a) Once the customer complaints of the CCT noise and the tech confirms it, the part should be ordered, the "Adjustment" does not work, period.
b) your CS representative Rami, was very rude and argumentative and ensured he went out of his way to prove I was "wrong" and to blame the dealership.
here is a sample of my conversation
The customer service rep kept blaming Snow City, so I asked who installed the defective part on the bike, had to ask 4 times and each time he would change the topic until the end he said "I am not going to be playing these games with you" what does that mean, I asked who installed the part on the bike because it was Yamaha and not snow city.
This is just a small sample of a very frustrating conversation, I hope you recorded the phone interaction and do some training with your employees.
If me having to take the bike back 4 times seems ok and then been spoken to in such matter by customer service is ok? I will definitely go back to Suzuki.
Take accountability for this issue and replace the part right away so you don't frustrate any more customers (should be a good business practice for your company). This is all i want.
By the way, still waiting for the dealership to install my part!
I do appreciate your time.
Their response
Many thanks Paulo for the feedback and I am very sorry we have frustrated you and wasted your time. In fairness to Snow City (and I know you are not blaming them) they are following our recommended service procedures.
I will talk to our Service Division about this - I can't make any promises ...... but your feedback is important.
tranquility
Active member
Tx for the info. GL w your claim.
tranquility
Active member
Ya green is awful...maybe brown is worse. What were they thinking...choose a color that stands out...but cmon...green?? How about yellow? Purple? Orange? Man....
tranquility
Active member
Sucks in this era where one has to public shame the company in order to get things done. Why can't they do it right the first time?
Glitches happen from time to time. But the way this was handled is obviously atrocious for the customer. After the initial diagnosis, there shouldn't be another visit to the dealer until the dealer has the replacement part on hand. If replacement isn't needed and the part can be kept on the shelf, fine. Maybe the next one in line will need it. Maybe Yamaha ends up taking the part back in stock at the end if no one needs it. So be it.
It looks like you have been heard. Now it's up to Yamaha to do something about it.
It looks like you have been heard. Now it's up to Yamaha to do something about it.
