This might be my last ever Suzuki

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Baggsy said:
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it's been sitting there for the last three weeks waiting on a couple of clutch parts from Suzuki.

I had a 25 year old Honda and it was faster to get parts for it than this bike.

Are all makes having these problems now a days or is it just Suzuki?

Should it take 10% of the riding season to get a couple of parts for an almost new bike, that should not have failed in the first place?

Is there any way to get parts back on a bike in a reasonable amount of time?
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The day I picked up my 2009 Kawi 650R I crashed it. It spent over a month in the shop just waiting on parts. Once the parts were in the shop had it fixed up in a day so the delay was only on parts. The bike had been out for at least 6 months by that point as well so it wasn't like it was so new they wouldn't yet have parts available. So, 3 weeks for parts from Suzuki doesn't surprise me much.

Ironically (to me anyway) I can order OEM parts from a guy in Thailand for 1/3 of the price (including shipping) which get here faster than they come from the a dealer because his dealer always has basically everything in stock.

How are some of the more expensive European brands for parts? I always assumed finding parts for something like a Triumph, Aprilia, or Ducati would be hell. Maybe not BMW because they have a pretty large dealer network here although I hear their parts are retarded expensive.
 
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I put 18,000km on my 2005 DL650 prior to it being written off, and I've got a little over 26,000km on my 2008 DL60A, with no issues on either bike. The only "pro" service performed was the 1,000km service check.

I wore the tires out on both bikes, but never had any clutch issues (or other major stuff go wrong) with either.
 
Scudzo_2 said:
I put 18,000km on my 2005 DL650 prior to it being written off, and I've got a little over 26,000km on my 2008 DL60A, with no issues on either bike. The only "pro" service performed was the 1,000km service check.

I wore the tires out on both bikes, but never had any clutch issues (or other major stuff go wrong) with either.
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Ok but clutch wear depends on the riders technique ....So the clutch wear will be different for different riders
 
JohnnyP636 said:
Some are better then others however, for instance I just bought a new gas tank for my Monster Ed 09 ZX6R....No stock in Canada, and even no stock in Japan, they had to make it for me!...Still 2 weeks from order date and it was in my hands here in Canada, although the dealer did put a rush order on it for me...Without that I would be looking at about another week wait time
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That's impressive, if they really had to make it first.
 
JohnnyP636 said:
Ok but clutch wear depends on the riders technique ....So the clutch wear will be different for different riders
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In this case, I was told that the clutch was adjusted at some point to have zero play in the cable.
I'm not sure if it was from the beginning or after the first or second service.
Because the clutch never completely engaged, the parts became hotter than normal and eventually they started slipping in stop-and-go traffic on the DVP on my way back to Ottawa.

If it is technique, by all means give me some pointers, as I would like this to never happen again.

In any event I'll be asking the mechanic to show me how to check the cable free play, as this has bitten me in the ....
 
Baggsy said:
In this case, I was told that the clutch was adjusted at some point to have zero play in the cable.
I'm not sure if it was from the beginning or after the first or second service.
Because the clutch never completely engaged, the parts became hotter than normal and eventually they started slipping in stop-and-go traffic on the DVP on my way back to Ottawa.

If it is technique, by all means give me some pointers, as I would like this to never happen again.

In any event I'll be asking the mechanic to show me how to check the cable free play, as this has bitten me in the ....
Click to expand...

clutch free play gets smaller as the clutch wears down, if you dont adjust it as it wears you will eventually have none. And then the clutch does not engage fully and is always slipping which causes excessive heat and wear in the clutch plates. Some people burn up clutches faster then others because of bad technique or adjustment that doesnt fit them properly...Basically any time you dwell in the friction point of the clutch engagement your burning it up, sometimes you can even smell and hear this happening...Like when a newbie is trying to learn how to do a burn out, or get going from a stand still...

You want to fully release the clutch as soon as possible, and not hold it at the friction point...It should be a smooth quick motion, once it starts grabbing you need to release it fully......We have customers come in all the time with brand new bikes and burnt clutches that are slipping, the first question is always "you werent trying burn outs were you" and the answer is usually yes LOL....

Perfect example, this guy is trying to do a burn out but isnt releasing the clutch properly, instead hes holding it at the friction point and giving alot of gas and just burning the clutch...Same thing can happen just trying to get a bike moving, when you dont use proper technique of releasing the cltuch....
http://www.youtube.com/watch?v=jzTF34xf--8&feature=related
 
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Called Cyclewerx today, still no parts, not even an eta.
They were told by the Suzuki dealer that the part., I think it's only the clutch pressure plate now, would definitely be in by the end of August.
I've moved hundreds of miles away now and will have to fly back to pick up my bike. Grrrrr.
If I knew when the part would be in, I could at least book a discount Porter flight.

How can a company with such poor service quality survive, or are my expectations too high?
 
Why are you replacing the pressure plate? That's not normally a wear part. Even the steel plates are normally reusable. Further to that, you can just replace the most worn friction disks to get the clutch stack to the required thickness (the service manual will have the specs). I understand most shops would prefer to do the full job, but given the parts back order, not a bad idea to do just replace the worn parts to get the bike running.

Last year, while down by deals gap, I wore out a couple clutch disks to the point where they grenaded, leaving me stranded. Luckily I find probably the best mechanic to get me back on the road. Original Yamaha parts would take a couple weeks to bring in, no used clutches available, the guy found a couple friction disks that were close enough and ground the outside teeth to fit inside the clutch basket. Got me on the road and back without issue. Whey I got home, I picked up a used nearly new clutch assembly for next to nothing and popped it in.
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