I brought my motorcycle to GP Bikes for a safety inspection, and the experience was disappointing from the start. They failed the bike, claiming both tires were “cupped.” In reality, the rear tire just had a flat spot down the center from normal riding. The tires had about 6000 km on them, still had good tread, and were nowhere near the wear bars.
When I questioned the decision, they told me the tires needed to be “perfectly round” to pass. I pointed out that would basically mean replacing tires as soon as they showed any wear at all. Rather than explain or show me what they were talking about, they just walked away mid-conversation. There was no interest in discussing their reasoning or hearing my perspective.
Later, they called with a growing list of “problems” that would also need fixing before they’d certify the bike. By that point, it felt like they were just looking for excuses to fail it rather than doing a fair and reasonable inspection. Between the vague explanations, dismissive attitude, and ever-expanding list of issues, I completely lost confidence in their service department.
To double-check, I called the Ministry of Transportation. After providing my VIN, they told me no safety inspection had been submitted or was in progress. That raised more questions. They also directed me to the official safety inspection manual, and after reviewing the guidelines and going over my bike again, I saw no reason the tires should have failed.
I agreed to have the work done based on what was recommended, which I should have just taken it somewhere else to get safety again. The end result has been disappointing and has raised several safety and quality issues.
The safety inspection provided only shows the new tires, but based on the new requirements, it should include both the old and new tire photos. That’s already an issue in terms of documentation and compliance.
More importantly, the wheels were balanced using the existing old weights, and now there are two sets of weights on rear wheel
While I appreciate that the chain was adjusted, it was still loose when I got it back. I ended up rechecking it myself and found the alignment was significantly off. After only a short ride, I noticed uneven tire wear scrubbing on one side, which confirms how misaligned it was. I’ve since corrected it myself.
The front tire is also giving me problems it feels wobbly at low speeds and causes excessive vibration. There are no weights on it at all. I understand that sometimes a tire may not require weights, but that’s uncommon, and in this case, the ride feels clearly off.
When I called to have this looked at again, I was told I might be charged. I don’t think that’s fair, given that these issues appear to be the result of poor workmanship.
I’ve been left pretty disappointed with the overall experience, and it’s honestly made me lose confidence in bringing my bike back to GP for future service.
GP Bikes might be fine if you’re just buying parts or gear, but based on this experience, I wouldn’t trust their service department. If you want clear communication, fair treatment, and people who are willing to talk things through, you’re better off taking your bike somewhere else.
When I questioned the decision, they told me the tires needed to be “perfectly round” to pass. I pointed out that would basically mean replacing tires as soon as they showed any wear at all. Rather than explain or show me what they were talking about, they just walked away mid-conversation. There was no interest in discussing their reasoning or hearing my perspective.
Later, they called with a growing list of “problems” that would also need fixing before they’d certify the bike. By that point, it felt like they were just looking for excuses to fail it rather than doing a fair and reasonable inspection. Between the vague explanations, dismissive attitude, and ever-expanding list of issues, I completely lost confidence in their service department.
To double-check, I called the Ministry of Transportation. After providing my VIN, they told me no safety inspection had been submitted or was in progress. That raised more questions. They also directed me to the official safety inspection manual, and after reviewing the guidelines and going over my bike again, I saw no reason the tires should have failed.
I agreed to have the work done based on what was recommended, which I should have just taken it somewhere else to get safety again. The end result has been disappointing and has raised several safety and quality issues.
The safety inspection provided only shows the new tires, but based on the new requirements, it should include both the old and new tire photos. That’s already an issue in terms of documentation and compliance.
More importantly, the wheels were balanced using the existing old weights, and now there are two sets of weights on rear wheel
While I appreciate that the chain was adjusted, it was still loose when I got it back. I ended up rechecking it myself and found the alignment was significantly off. After only a short ride, I noticed uneven tire wear scrubbing on one side, which confirms how misaligned it was. I’ve since corrected it myself.
The front tire is also giving me problems it feels wobbly at low speeds and causes excessive vibration. There are no weights on it at all. I understand that sometimes a tire may not require weights, but that’s uncommon, and in this case, the ride feels clearly off.
When I called to have this looked at again, I was told I might be charged. I don’t think that’s fair, given that these issues appear to be the result of poor workmanship.
I’ve been left pretty disappointed with the overall experience, and it’s honestly made me lose confidence in bringing my bike back to GP for future service.
GP Bikes might be fine if you’re just buying parts or gear, but based on this experience, I wouldn’t trust their service department. If you want clear communication, fair treatment, and people who are willing to talk things through, you’re better off taking your bike somewhere else.
