KTM Doesn't Warranty Electronics | GTAMotorcycle.com

KTM Doesn't Warranty Electronics

MLadin

Well-known member
"Let's go for a ride... "

Love him or hate him he does his homework diligently. I just learned something new. On computerized bikes with traction control, wheelie control, launch control etc, no warranty on electronics! I guess this now would include Husqvarna as well.



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Lightcycle

Motorcycle Nomad
Site Supporter
There's a thread on ADVRider talking about this. The upshot of it is that yes, the warranty as written is a bunch of WeaselWords, but in practice, the dealer will service and repair/replace everything from TFT screens to fuel pumps to batteries under warranty.


In the YouTube comments for the video, this one rang true:

The issue is not with KTM as a company. They have to be EXPLICITLY clear about their warranty, as individuals purchasing bikes from KTM, because of their "Ready to Race" marketing platform, these individuals will DESTROY a motorcycle within the first 300kms and then take it back to the dealer expecting a brand new bike, and so on and so on. In the end, it is not the dealer taking advantage of the buyer, it is the buyer that is taking advantage of the dealer.

I have personal experience with people racing RC390s to the bloody floor off the shop floor, then complaining that it is leaking oil... GO FIGURE. It ALL comes down to the dealer. It is on a CASE BY CASE basis. For me, I've had very few issues with my Austrian built superduke, but I had a few things here and there. I have a fantastic dealer near me, and they will do everything to keep me happy.
 

bitzz

Well-known member
This guy should STFU.

Something EVERYONE should know about contract law:
Just because you wrote it into a contract DOESN'T mean it's enforceable.
We have unalienable rights as consumers, if you want to sell product in Canada you have to abide these consumer laws.
One of these rights is a product must be fit for the purpose it was sold for.
Another bunch of these rights is outlined in the Magnuson-Moss Warranty Act Auto Warranties & Routine Maintenance. One of things in the Magnuson-Moss act is the onus is on the manufacturer to prove, not the consumer: meaning the manufacturer CANNOT say "You added aftermarket parts, that voids the warranty". They have to prove it was the aftermarket parts that caused the failure.
 

MLadin

Well-known member
This thread is understandably upsetting KTM fans...but don't fault the guy for reading the fine print, something that none of us do. If KTM wants, they can always fall back on that fine print. Tell me they didn't know what they were doing when they wrote it. Sneaky as F and busted by a man who wears camo pants :)
 

Lightcycle

Motorcycle Nomad
Site Supporter
This thread is understandably upsetting KTM fans...but don't fault the guy for reading the fine print, something that none of us do.
Actually, some of us do. It's already been talked about in this thread:


And you're getting your feathers in a ruffle for nothing, because, as discussed in the thread above, the KTM warranty in Canada is different than the US. It covers the entire motorcycle, not just the engine, frame and swingarm.

Read the fine print for yourself:

 

MLadin

Well-known member
Actually, some of us do. It's already been talked about in this thread:


And you're getting your feathers in a ruffle for nothing, because, as discussed in the thread above, the KTM warranty in Canada is different than the US. It covers the entire motorcycle, not just the engine, frame and swingarm.

Read the fine print for yourself:

I'm looking for a new bike, was looking at the 701. I just dealt with another company who doesn't back their products, Aprilia. See the Aprilia Sucks thread. It's true. They suck and I have the 5 months of emails to prove it....over a windscreen! I don't want to go through that again. Any company that would word their warranty as crafty as KTM has to the largest free market in the world cannot be trusted. KTM is going to have to answer to this.
 

Lightcycle

Motorcycle Nomad
Site Supporter
I'm looking for a new bike, was looking at the 701. I just dealt with another company who doesn't back their products, Aprilia. See the Aprilia Sucks thread. It's true. They suck and I have the 5 months of emails to prove it....over a windscreen! I don't want to go through that again. Any company that would word their warranty as crafty as KTM has to the largest free market in the world cannot be trusted. KTM is going to have to answer to this.
Every motorcycle company sucks to somebody. Search hard enough and you can find countless threads with titles like:

"BMW sucks."
"Ducati sucks."
"Honda sucks."
blah blah blah

They're all companies that only care about the bottom line. I'm sure customer goodwill is a line item as an intangible asset, but nowhere as important as profit/loss.

I'd pick the things that are important to you (reliability, customer service, technical superiority, sexy good looks) and expect to be disappointed in the areas where that brand doesn't excel at.

I'm not a FanBoy of anything, and if asked, I can gleefully expand on the cons and disadvantages of everything I've ever bought and owned.

Even purpose-built GPSes...
 

MLadin

Well-known member
Every motorcycle company sucks to somebody. Search hard enough and you can find countless threads with titles like:

"BMW sucks."
"Ducati sucks."
"Honda sucks."
blah blah blah

They're all companies that only care about the bottom line. I'm sure customer goodwill is a line item as an intangible asset, but nowhere as important as profit/loss.

I'd pick the things that are important to you (reliability, customer service, technical superiority, sexy good looks) and expect to be disappointed in the areas where that brand doesn't excel at.

I'm not a FanBoy of anything, and if asked, I can gleefully expand on the cons and disadvantages of everything I've ever bought and owned.

Even purpose-built GPSes...
I swore I'd never step away from the Japanese box I've lived in my whole motorcycle life. Buying Suzuki, I never even looked at let alone read any of the warranty booklets as I never needed them, ever. I just stepped out of that box twice and got my head lopped off twice. So I deserve it.

Owning the Japanese bikes is a bit lack luster right now, but Kawasaki and Honda have are showing signs of hope with the new H2 naked and the RRRRRRRRR from Honda. Suzuki is going to have to step it up.

The more electronic bikes get, the more consumers are going to have to rely on warranty. Most wrenchers don't have the tools or capabilities to fix these problems on their own.

Which opens up the argument, is it worth it? Is it worth cranking up the HP to above 200 at the rear wheel only to have to add a bunch of sophisticated electronics to make the bike rideable?

Which puts you in the hands of warranty.

Which puts you in the hands of companies that want to cheat you out of that warranty.

No thanks.
 

Lightcycle

Motorcycle Nomad
Site Supporter
No thanks.
You gotta do what makes you happy.

Your issues with Aprilia's warranty are first-hand. However, it sounds like you've never owned a KTM before, but your experiences have made you gun-shy.

It's understandable.
 

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