Modem issues.

My new modem seems to be doing the CP rotating strike thing. My provider sent a new one a month ago when the decade old one started doing the same thing, acting like it was overheating. For some reason they prefer the client not supply their own modem but since they're not that expensive, I'd prefer to just go to a big box and get a new one faster.

Ant recommended brand?

nobbie48 said:

My new modem seems to be doing the CP rotating strike thing. My provider sent a new one a month ago when the decade old one started doing the same thing, acting like it was overheating. For some reason they prefer the client not supply their own modem but since they're not that expensive, I'd prefer to just go to a big box and get a new one faster.

Ant recommended brand?

Click to expand...

You may not be able to provide your own. As a start, what type of service (ADSL, VDSL, Cable, FTTH, etc). Who is provider?

FWIW, I have Teksavvy VDSL and they require you to use their modem. I haven't had any issues with it. When I was having some issues, I saw there was a firmware update available for it and wanted to install that to help rule out modem as source of issues. Teksavvy will not update firmware on existing hardware. To get new firmware, they wanted me to buy a new modem for <$100 (same modem with new firmware). I followed another path and was leaving that step until later. Problem turned out to be something else.

Have you tried turning it off and on??

Make sure it's not covered by something like this


Call tech support.

Are you asking about the modem, the modem/router or router? Virtually all ISP's require you to use their modem.

I have a Rogers modem/router with the router bridged or turned off due to its location in the basement.

I have a TP Link AC3000 router hard wired via CAT 5e to the Rogers modem in the basement.

My Rogers bandwidth is 1.5 GB and my CAT 5e hardwired desktop runs at about 950 mbps. CAT 5e cable is limited to 1,000 mbps. WIFI in the same area is about 450 mbps.

Did the overheating on your old modem coincide with a speed increase? Have you tried relocating it to somewhere with better airflow?

Relax said:

Did the overheating on your old modem coincide with a speed increase? Have you tried relocating it to somewhere with better airflow?

Click to expand...

The modem and router are side by side in the basement and the original lasted for years before getting wonky. I generally leave them on 24/7 but the computer gets shut down. I prefer not to run cable. I even ran an old computer fan next to the modem with no noticeable difference.

I took the old modem apart to see if there was any dust build up but nada so it just aged out. Sometimes capacitors decide to retire. ? An old computer once had dust bunnies the size of sheep and cleaning the heat sink did wonders, nothing here.

The modem and router are on the same power bar and shutting the modem off and back on independently is the only thing that affects the system reset.

My speeds are low mid 2 Ms. I'm OK with that as long as it doesn't shut down.

If you're experiencing the same issues with a new modem, it may not be a problem with the modem at all. Before you go spending money you should call tech support and ask them to run some diagnostics on your connection (or run them yourself if you know how and your modem allows you access to the data). You may have an issue with the cable/fiber/phone line upstream of your connection.

When a new apartment building was built down the street from me a few years back I had all kinds of disconnects and reboots. In the end I had to replace the old coax run from the exterior wall to the modem. Apparently Rogers cranked up the signal power to deal with all the added users and the ancient coax in my place wasn't up to snuff. At least, that's what the technician said. In any case, replacing the cable and adding an attenuator before the modem fixed the problems.