So, I don't usually post negative reviews about things.. But this one really irked me and I have to get it off my chest.
For my birthday (July 17) my wife, a few friends and my 10 year old nephew had arranged with trail tours for a group dirt bike . The first time for all of us,as well as my birthday celebration(Trail tours knows this from the start) .
We had spoken to their representative numerous times via phone and email. Both myself and my wife.
The person told us the time was OK for set people
On Saturday July 16th between 3 -6 pm.
He asked us for deposit information. By this time it was Wednesday the 13th . We had tried calling them numerous times(Wednesday) and no one would pick up.
Thursday rolls by and we scramble our information together and when we call them up, the guy starts stuttering on the phone talking about how he can't do 3pm. So we offer to do it later to be accommodating about HIS time and he says OK let me get back to you(and in the background we could here a co worker saying 'I want them to cancel! I hope they cancel! '. Tried calling them back to give them the info and they ignored my calls. Then at 11:20pm, they sneakily sent an email saying that they have '59' people coming and can't fit me in but they can do Sunday. I respond back in literally 5 minutes and no response.
So Friday now, they email me saying they can't do Sunday and our deepest apologies. ?
I told them my nephew was excited because we had planned this for months! I was more excited for him because he actually showed interest in motorcycles just like his uncle AND it was my birthday. That's a big kick to the nuts.
I asked him how can they cater to 59 people but can't fit 6?
I asked him why he wasted my time and wasnt upfront from the beginning so that we could have at least booked with smart adventure tours or someone else?
I asked him if he would do anything to make up for the bad experience?
In any case he never responded just like usual.
I told him I was going to post about my bad experience.He left me scrambling up till the last day and I'll never forget that look of disappointment on my nephews face when I told him we weren't going(if you have kids you can understand) . So be warned, this has been my personal experience and my nephews.
Phew okay glad I got that off my chest. Ride safe my brothers.
PS if anyone can recommend any other trail /rental place we'd appreciate it. Want to do it asap.
For my birthday (July 17) my wife, a few friends and my 10 year old nephew had arranged with trail tours for a group dirt bike . The first time for all of us,as well as my birthday celebration(Trail tours knows this from the start) .
We had spoken to their representative numerous times via phone and email. Both myself and my wife.
The person told us the time was OK for set people
On Saturday July 16th between 3 -6 pm.
He asked us for deposit information. By this time it was Wednesday the 13th . We had tried calling them numerous times(Wednesday) and no one would pick up.
Thursday rolls by and we scramble our information together and when we call them up, the guy starts stuttering on the phone talking about how he can't do 3pm. So we offer to do it later to be accommodating about HIS time and he says OK let me get back to you(and in the background we could here a co worker saying 'I want them to cancel! I hope they cancel! '. Tried calling them back to give them the info and they ignored my calls. Then at 11:20pm, they sneakily sent an email saying that they have '59' people coming and can't fit me in but they can do Sunday. I respond back in literally 5 minutes and no response.
So Friday now, they email me saying they can't do Sunday and our deepest apologies. ?
I told them my nephew was excited because we had planned this for months! I was more excited for him because he actually showed interest in motorcycles just like his uncle AND it was my birthday. That's a big kick to the nuts.
I asked him how can they cater to 59 people but can't fit 6?
I asked him why he wasted my time and wasnt upfront from the beginning so that we could have at least booked with smart adventure tours or someone else?
I asked him if he would do anything to make up for the bad experience?
In any case he never responded just like usual.
I told him I was going to post about my bad experience.He left me scrambling up till the last day and I'll never forget that look of disappointment on my nephews face when I told him we weren't going(if you have kids you can understand) . So be warned, this has been my personal experience and my nephews.
Phew okay glad I got that off my chest. Ride safe my brothers.
PS if anyone can recommend any other trail /rental place we'd appreciate it. Want to do it asap.