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The OP acknowledges that there was something potentially wrong with the bike, yet he continued to ride it. Clearly his fault. I still don't understand why someone else should have to pay for the damages YOU caused when YOU were aware that something wasn't right. As soon as you noticed it, you...

I said when you lower it. No matter how professional or 'done right' it is, by lowering any vehicle it changes the steering dynamics and how the vehicle handles, the ride is usually much bouncier, or rougher...many cars lowered have to avoid bumps in the road just to avoid causing damage or...

Actually he assumed they would tell him....by his statement he didn't ask a single question. For someone who is a new rider who knows nothing as claimed would you not be concerned why your bike is hitting so hard when you hit a bump?

Disagree, any manipulation to a suspension is going to change the way any vehicle handles and how smooth or unsmooth the ride is. The customer needs to take some responsibilty for the situation as well. You can't rely and expect everyone to inform you of every detail-you need to educate yourself...

I'm partial to both sides, anyone knows your suspension is crap when you lower anything--car, truck or bike...common sense? However, customer service is nice even to save face and keep a customer an on-going customer. A "unfortunately these things can happen--there was clearly some form of...