kickstartt
Well-known member
me: “how can i help you today, ma’am?”
client: “is e-mail internet”?
me: “i beg your pardon?”
client: “is e-mail on the internet? I have no internet, can i still read my e-mail?”
me: “well yes, you must be able to get online to view your e-mail.”
client: “oh, dear. I can’t see my e-mail.”
me: “well, let’s see. Can you open up internet explorer for me and tell me what you see?”
client: “open what?”
me: “your browser, can you open up your browser?”
client: “my…my…?”
me: “what you click on when you want to browse the internet?”
client: “i don’t use anything, i just turn my computer on, and it’s there.”
me: “okay. Do you see the little blue ‘e’ icon on your desktop?”
client: “you mean i have to start writing letters again?”
me: “i’m…what, i’m sorry?”
client: “i don’t have any pens at my desk. I just want my e-mail again.”
me: “no, ma’am, your desktop, on your computer screen. Can you click on the little blue ‘e’ on your computer screen for me?”
client: “oh, this is too much work. I’m too upset. Just send me my e-mail. Can’t you send me my e-mail?”
me: “we…okay, ma’am. Can you tell me what color the lights are on your router right now?”
client: “my what?”
me: “the little box with green or possibly a couple of red lights on it right now - it’s most likely near your computer?”
client: “lights and boxes, boxes and lights, just get my e-mail for me.
me: “my test is showing that you should be able to get online right now. Can you tell me what you’re seeing on your computer screen?”
client: “it’s been the same thing for the last two hours.”
me: “an error message?”
client: “no, just stars. It’s black and moving stars.”
me: “…do you see your mouse next to your keyboard?”
client: “yes.”
me: “move it for me.”
client: “move it?”
me: “yes. Move it.”
client: “my e-mail!”
lol