A few here are already aware my motorcycle was hit back in September. Anywho, I filed a police report and notified insurance same day. Dropped bike off at nearest BMW dealer per insurance request and had a repair estimate 3 days later. Emailed ins adjustor the estimate same day and they acknowledged receipt of it. That's where this goes downhill.
2 weeks go by with no word so I emailed and called them and got no reply. By week 3 I called the generic line to speak to anyone who could give me an update and they told me the estimate was never added to the file by my adjustor and requested it again so I sent it off to new guy. They also now have no idea where my bike is so I have to tell them that again. One more week and nothing. Email/phone, no replies.
Goes on like this for 2 months. I end up going through 6 different people, resent the repair estimate in 3 times, sent my helmet photos and receipt in 5 times and by this point have asked to speak to a manager twice because I'm getting no where and every week or two when I ask for an update and finally get ahold of someone they don't have any of the info that 've sent in so it keeps going nowhere.
Person 6 says the file has been updated the day prior showing the bike is a total loss and they request a copy of the signed ownership to which I send them the same day. A week later no response so I talk to person #7 who says their my new adjustor and they didn't receive the ownership and ask for it again. I request a manager again and this time they tell me one will call me in 2-3 days (they refuse to let me speak to one). Day 2 I hear from adjustor who tells me they found the email I sent with the signed ownership but it's not signed so I have to sign it and send it back to which I screenshot the original email with the signed ownership in it advising them to check their vision. Day 3 of this wait the manager finally calls and tells me the file will be settled by the next day (no apology, no cares that I've dealt with 7 incompetent people in a row who've all misplaced info and refused to answer the phone/email).
I did get the file completed the next day. But I don't see myself going forward with this company in the future.
You also can't file a complaint with them. Their online complaint form doesn't load and if you try to call in a complaint they'll just transfer you around until you get cut off (I've tried 3 times).
2 weeks go by with no word so I emailed and called them and got no reply. By week 3 I called the generic line to speak to anyone who could give me an update and they told me the estimate was never added to the file by my adjustor and requested it again so I sent it off to new guy. They also now have no idea where my bike is so I have to tell them that again. One more week and nothing. Email/phone, no replies.
Goes on like this for 2 months. I end up going through 6 different people, resent the repair estimate in 3 times, sent my helmet photos and receipt in 5 times and by this point have asked to speak to a manager twice because I'm getting no where and every week or two when I ask for an update and finally get ahold of someone they don't have any of the info that 've sent in so it keeps going nowhere.
Person 6 says the file has been updated the day prior showing the bike is a total loss and they request a copy of the signed ownership to which I send them the same day. A week later no response so I talk to person #7 who says their my new adjustor and they didn't receive the ownership and ask for it again. I request a manager again and this time they tell me one will call me in 2-3 days (they refuse to let me speak to one). Day 2 I hear from adjustor who tells me they found the email I sent with the signed ownership but it's not signed so I have to sign it and send it back to which I screenshot the original email with the signed ownership in it advising them to check their vision. Day 3 of this wait the manager finally calls and tells me the file will be settled by the next day (no apology, no cares that I've dealt with 7 incompetent people in a row who've all misplaced info and refused to answer the phone/email).
I did get the file completed the next day. But I don't see myself going forward with this company in the future.
You also can't file a complaint with them. Their online complaint form doesn't load and if you try to call in a complaint they'll just transfer you around until you get cut off (I've tried 3 times).
