slowbird
Well-known member
I think it’s reasonable for them to rescind the discount offer after you named the shop and stated you’d never be going back.
You never gave them the opportunity to make it right.
If they gave him a discount and old man John wasn't his usual poor customer service self they may have won this customer back but instead they didn't give the discount and the OP said Matts dad was not very nice (in not so many words). That was their chance right there to make it right and they missed it....so they lost their chance.
To only offer the discount with the stipulation that the OP doesn't tell anyone about their mistake is just plain ridiculous. It's really poor customer service and bad business.
If you make a mistake you own up to it, apologize, and do what you can to make it right with the customer. Even if they say they won't spend a penny at your store, if the OP came in and tried on a suit and wanted to buy it they could have treated him with respect and showed them they wanted to make it right and offered a discount or thrown something in for the trouble.
They could have offered him a discount on a future service for his bike. "Give us an opportunity to prove ourselves." etc etc
It's about making the customer happy and owning up to your mistakes.
It's business like Riders Choice that will make buying items online seem more and more agreeable. They should be going above and beyond to help keep motorcycle businesses afloat but we keep hearing about this sort of thing from RC.
They need new management. Maybe Matt should take over for his dad and revamp the place with great customer service and slightly better QC. :dontknow:
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