It does look like Sena has produced a new design to fix the problem but too early to tell
end of a long dismal thread ....my kid just emailed me ours had failed - and he's been using it for two days...
http://support.sena.com/entries/50209680-20S-does-not-lock-onto-its-base?page=2
end of a long dismal thread ....my kid just emailed me ours had failed - and he's been using it for two days...
Good news guys... Finally. the latch appears to be fixed. I just got my RMA back and Sena sent me BRAND NEW UNITS. The latch is made from aluminum now like someone else said. That should fix my complaint (Broken latch and cover screws broken in plastic cover) I hope this works because I really like these units!!! Excited.
March 3, 2015, 7:29 PM
Robert Whitelaw
Glad to hear that the issue appears to have been remedied by a change to the latch. I have started having issues again with my replacement, but I did not want to swap it out till I heard there was a real solution in place. Sounds like it may be the time.
March 4, 2015, 10:49 AM
Thomashohl
Just a note on testing my units after Sena replaced both units with newer design. They work GREAT. All problems fixed. If you have these units and are having problems, send them back and get replacements. You worst be disappointed.
March 9, 2015, 1:35 PM
Steve Place
Can anyone verify the serial numbers of the affected base units? I purchased a dual kit new off amazon a month ago, serial 1409 (September 2014), and want to know if that was a fixed base unit, or if I should now send back my replacement which is unopened, for a refund to try and find in a retail store where I can see the serial number?
March 9, 2015, 3:03 PM
Felix Lugo
So it sounds like the base plate has been fixed by replacing the plastic latch by some kind of metal contraption. Was anything done to address the small plastic lip on the radio itself? I assume the metal part will now easily wear out that tiny lip that holds the radio unit in place. Once that goes, back to square one with the same problem. Can someone with a fixed unit confirm if the radio itself has been updated?
March 10, 2015, 9:31 AM
Thomashohl
150104374 is the serial on my replaced units.
I just received them about 2 weeks ago so they are very current. Also the groove appears to be deeper and the latch works perfectly now. Not sure about the FM reception issue because I never got the chance to use it on my old units but the new one works great. I'm very happy with my 20S now. I was really thinking I threw $500 away when I got the first one but now all is good.
http://support.sena.com/entries/50209680-20S-does-not-lock-onto-its-base?page=2