DoubleJ
Well-known member
Used jacket, if still had tags OK exchange. Otherwise suck it up and use KIJIJI. I would tell you to take a hike.
I would probably side on the store in OP'S situation. If the store is upfront with the next customer buying this same jacket. E.g. reduce the price by the same $50 they charged the OP and advertise it as slightly used.
I don't understand how people think they can wear stuff they bought especially motorcycle gear in an outdoor environment then bring it back for full exchange?
I agree.
It's a sad time we live in now. If you don't give the customer EXACTLY what they ask, that is considered bad service regardless of how ridiculous the request is. I like to call it the Walmart era(where this originated). As an example, you can now go into a Costco and return a half eaten loaf of bread, or an open can of coffee grinds because you didn't like the smell.
It all stems from the customer is ALWAYS right bs.
I dont think it was the restocking fee itself that made this a ****** experience. It was the service along with charging tax on a restocking fee. The employee all of a sudden had so much attitude as soon as I asked him very politely if he could reach his boss for an eta. And the fact he said "good" when the owner told him to ring me up for a $50 restocking fee just reinforces it. Why would you say "good" in a snarky tone?
I think Costco's changed their policy on electronics. Imagine buying the latest and greatest TV, and then taking it back in six months when a bigger one comes out for the same price.
Some places you need to dig through the inventory to try and find a box that hasn't been opened three or four times.
Stores that give exceptional service, are just that, exceptional. We shouldn't expect it from everywhere.
I'm kind of mixed on this. The problem is that I don't know the condition that the jacket was in, but if it was in pristine condition with all the tags on, then they should have taken it back for free.
Bikers don't have the best reputation when dealing with other people's stuff.
[video=youtube;rvyvhyHYFB4]https://www.youtube.com/watch?v=rvyvhyHYFB4[/video]
Id rather see if someone guesses before I do
Perhaps the employee was jaded and tired of dealing with returns. No excuse to treat someone like that though, so it's a fair point.
I was a CSR for a few years and became seriously jaded, so I requested a different position as I was no longer mentally fit for the job. Sounds like this person should consider the same thing.
Like or not, e-Stores like Fort Nine or Revzilla are the future of gear & accessories. I did my part to patronize shops in the west end. With the exception of one (closed now), most of the employees and owners seemed pretty determined to be unhelpful. It's a shame, since I was prepared to pay extra to try stuff on and buy things at the last minute. The window of opportunity has passed, unfortunately. Some garages are still cool though--Pro6 seems to have a handle on things.
Exactly how I feel. In this day and age where you can order stuff from the comfort of your home and most sites offer free shipping or discount codes. Local shops need to understand that customer service is so important because besides that... what are they really supplying that you cant get online? I mean heck, if you go on Youtube you can find reviews on most pieces so you can get a pretty good idea of how to size without trying them on.
Exactly how I feel. In this day and age where you can order stuff from the comfort of your home and most sites offer free shipping or discount codes. Local shops need to understand that customer service is so important because besides that... what are they really supplying that you cant get online? I mean heck, if you go on Youtube you can find reviews on most pieces so you can get a pretty good idea of how to size without trying them on.
They supply something that was underutilized in this case, the ability to try it on for size, before you buy it.
That's why it would seem highly suspicious to the shop owner.
Guy goes in tries something on, it fits. Gets it home, and tries it on 3 days later, it doesn't fit, so brings it back?
Say someone took it home and swapped the better armour out for their old used armour.
Say they messed up the zipper, pulled a thread, tore the liner, screwed up something hidden from view, etc. etc.
Should the store owner now take on that risk.
Buyer may have spent hours, and hours trying it on in the store, without penalty. They had that opportunity.
That's where my mixed feelings come from on this.
Manufactures use to ONLY deal with distributors who then dealt with the brick and mortar locations. As the national chains grew in size, they began to buy directly, cutting out the distributors entirely. Unfortunately for the small guys, they would still have to buy from the distributor and pay the mark up that comes with it. Through no fault of their own, they find themselves unable to compete and they are basically priced out of the market. Overhead is the real killer and you need good margin in the product you sell to cover the costs, especially if you're not moving large volume(just about all small shops).
All that these small shops offer is a more personable experience, but when you **** on your customers, you lose them for good. I really feel for everyone in this case; The consumer who received some attitude AND the business owner who is facing ever increasing pressure to keep money in the drawer.
Should the store owner now take on that risk. Buyer may have spent hours, and hours trying it on in the store, without penalty. They had that opportunity. That's where my mixed feelings come from on this.
I agree.
It's a sad time we live in now. If you don't give the customer EXACTLY what they ask, that is considered bad service regardless of how ridiculous the request is. I like to call it the Walmart era(where this originated). As an example, you can now go into a Costco and return a half eaten loaf of bread, or an open can of coffee grinds because you didn't like the smell.
It all stems from the customer is ALWAYS right bs.
...I like to call it the Walmart era(where this originated). ....