Regardless of the service he received. He could have escalated his case to management and gotten it resolved.
Every company, including Bell has terrible service. If you experience it, that is unfortunate but you have to learn how to use it in your favor.
That is the modem 3000 which has a built-in router that also has fiber connection and a battery backup, it is an excellent piece of hardware that Bell charges $300 for and is actually worth the money.
Rogers has yet to catch up to Bell in terms of offering hardware that can match Bell's modem because they do not have fiber going to the modem directly and they do not have a battery backup either.
I find it really hard to believe that he knew what speed he should be getting and that he bothered to test it properly against other devices.
According to what he was saying, it sounds like Bell would have sent a technician to his home to test the speeds properly but there is no mention of this.
All in all, he could have sold his modem for at-least $200 to another Bell customer that had an older modem and didn't want to pay $300 to upgrade but was eligible for a fiber upgrade.
Considering that this a fiber modem, I am having a really hard time believing he experienced slow speeds... but then again, he fails to be specific about what exactly he was testing.
This video leaves me with a lot of questions...
Was he using Ethernet or WIFI?
Did he use multiple devices and different computers?
Did he test both the 2.4G and 5G wireless networks?
Did he investigate the different WIFI channels around his home?
Did he try to change the WIFI channels to ones that weren't as popular or being used?
Did he look for any kind of outside interference that could block the WIFI?
His story doesn't add up because he states 8 months ago he called everyday... What about all the other times after that?
EDIT: Also, Bell has changed since the last decade. I finally made the switch back to them 2 years ago and have zero complaints, especially since Rogers cannot even offer me the same service (Fiber to the modem, battery backup modem, the speed and price), and house phone that will continue to run without power.
FYI, I worked as a Computer Technician and I've had my fair share of Bell B.S so I very much well know how bad they used to be.