What would you expect in this situation?
My wife took some fancy, $$$$ earrings into a jewellery repair... they are heirloom,, there is a lot of personal value to them as well... they are clearly valuable just based on facts, cut color clarity weight ,, not the art, or the vintage, or the sentimental...
There is a matching necklace and pendant..
She wanted new backings put on the earrings so they locked into her ear.. so they just don't pop out and get lost..
This jeweler is a place that does the work in house.. and that is one of the big reasons she went there... she is a customer there.. has done business .. and felt comfortable leaving them with this jeweler...
a week late on their promise.... THEY call her.... and say "we LOST your earrings", Did you already pick them up??
so,, completely off guard.. after a bit of silly conversation,, the store asks her to come in ...
They come to the conclusion that ,, yes,, they have disappeared!
Now... she goes strange,, and searches the files at home for an appraisal form, or something to prove she owned them and what value.. etc
so,, not coming up with a good result,, we hash out what might be her request for reasonable payment.. but this is driving her crazy... she was crying,, didn't eat well, or sleep for 5 days.... went from angry to crazy crying ...
all I could offer is..."what can you do now?" IF they search and search.. and can't find them.... what can you do?? they are gone!! .. but they should have to pay!!??
Well 6 days later , they call... and explain what happened!!! ........ Turns out there is 2 work tables.. 2 jewelers... one does repair... the other melts scrap down to reuse...
They claim the bag with her earrings must have fallen off the one table,, to the other bench... yup... the scrap table... and that jeweler pulls out the gems...and melted the gold.... he admitted doing it.. he has the gems in the bag..
MELTED THE GOLD she say!!!!!!! and almost faints! I had to hang up the phone and calm her.........
She called in sick to work.... and sat around till she got angry again... and drove to the store.... they apologized profusely.. and said the would make new clusters, and add the backs she wanted.... NO CHARGE!! .....
But you know... now she doesn't even want to go pick them up... she says they aren't "moms" earings any more, they are new ones......
Realistically,,,?? what can be done now??
The weather is nice right now.. and she wants to go out on the bike and get her mind back into a good place.. but I don't want her riding till she can THINK!... she seems to go off into a funk... daze... I am afraid she will go on the bike...
I don't want to think about it.. sigh
My wife took some fancy, $$$$ earrings into a jewellery repair... they are heirloom,, there is a lot of personal value to them as well... they are clearly valuable just based on facts, cut color clarity weight ,, not the art, or the vintage, or the sentimental...
There is a matching necklace and pendant..
She wanted new backings put on the earrings so they locked into her ear.. so they just don't pop out and get lost..
This jeweler is a place that does the work in house.. and that is one of the big reasons she went there... she is a customer there.. has done business .. and felt comfortable leaving them with this jeweler...
a week late on their promise.... THEY call her.... and say "we LOST your earrings", Did you already pick them up??
so,, completely off guard.. after a bit of silly conversation,, the store asks her to come in ...
They come to the conclusion that ,, yes,, they have disappeared!
Now... she goes strange,, and searches the files at home for an appraisal form, or something to prove she owned them and what value.. etc
so,, not coming up with a good result,, we hash out what might be her request for reasonable payment.. but this is driving her crazy... she was crying,, didn't eat well, or sleep for 5 days.... went from angry to crazy crying ...
all I could offer is..."what can you do now?" IF they search and search.. and can't find them.... what can you do?? they are gone!! .. but they should have to pay!!??
Well 6 days later , they call... and explain what happened!!! ........ Turns out there is 2 work tables.. 2 jewelers... one does repair... the other melts scrap down to reuse...
They claim the bag with her earrings must have fallen off the one table,, to the other bench... yup... the scrap table... and that jeweler pulls out the gems...and melted the gold.... he admitted doing it.. he has the gems in the bag..
MELTED THE GOLD she say!!!!!!! and almost faints! I had to hang up the phone and calm her.........
She called in sick to work.... and sat around till she got angry again... and drove to the store.... they apologized profusely.. and said the would make new clusters, and add the backs she wanted.... NO CHARGE!! .....
But you know... now she doesn't even want to go pick them up... she says they aren't "moms" earings any more, they are new ones......
Realistically,,,?? what can be done now??
The weather is nice right now.. and she wants to go out on the bike and get her mind back into a good place.. but I don't want her riding till she can THINK!... she seems to go off into a funk... daze... I am afraid she will go on the bike...
I don't want to think about it.. sigh
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