Great Customer Service from GP Bikes



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Thread: Great Customer Service from GP Bikes

  1. #1
    taximan62's Avatar
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    Great Customer Service from GP Bikes

    Just wanted to commend GP Bikes. I ordered 4 $54 4 litre jugs of Synthetic Liqui Moly 10W40 last week and received them on Monday. Today I got an email with a flyer saying the oil was now $10 off and no HST event.

    I emailed them asking if they had a policy about price matching a recent order. Within an hour I received an email back confirming the would honour the sale + no HST price and I am receiving a $71 refund.

    This is awesome service and can't express enough how impressed I am over how easily they dealt with my order!

    2012 Triumph Speed Triple R
    2018 Kawasaki Z900RS SE
    2011 Triumph Sprint GT

  2. #2

    Re: Great Customer Service from GP Bikes

    Indeed great service, stuff like this is what builds customer relationships.

    Opposite story. Years back spent $700 on jacket and pants at Royal Distributing. A week later they had their no tax tent sale.

    I would have been happy with even a partial store credit, the manager wouldn't even spend a minute talking to me. Haven't spent a penny with them since.
    Current: '15 Tenere ES - 30k km, '07 FZ1 - 70k km
    Past : '06 FZ6 - 115k km, '06 KTM 625 SMC - 30k km, '06 V-Strom 650 - 80k km

  3. #3
    sburns's Avatar
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    Re: Great Customer Service from GP Bikes

    Yeah GP is great, most of the staff there a good as well, and there are a couple who are really exceptional, who I enjoy dealing with.

    Same feeling about Royal, I go to check, but my head hurts after trying to deal with them, and just leave angry and no spending.
    See you out there - 2012 HD Electra Glide

  4. #4

    Re: Great Customer Service from GP Bikes

    Yup GP and Fortnine excellent companies!

    Sent from my SM-N960F using Tapatalk
    2016 Suzuki V-Strom 650

  5. #5

    Re: Great Customer Service from GP Bikes

    That's awesome. Also my oil of choice - not tying to turn this into an oil thread!
    to us there was nothing but girls and machines.....

  6. #6
    taximan62's Avatar
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    Re: Great Customer Service from GP Bikes

    Motul 7100 used to be my oil of choice when I could find it for a reasonable price. Now I use the Liquid Moly Syn as it is better price.

    And no not to become an oil thread, whatever oil you use is fine! Just change it regularly and you will be fine. And just don't use oil made for automobiles if you have a bike with a wet clutch. And that is all you need to do.

    Dino oil or Synthetic your choice all good just change it at the specified intervals..........

    2012 Triumph Speed Triple R
    2018 Kawasaki Z900RS SE
    2011 Triumph Sprint GT

  7. #7

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    Re: Great Customer Service from GP Bikes

    Awe, that's sweet.

    Took them 9 business days to reply to multiple emails about a defective helmet I bought. Their answer was talk to the distributor.

    Haven't bought anything from the since.

    I went straight to the manufacture and had a reply and resolution the same day.

  8. #8
    Kibosh3's Avatar
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    Re: Great Customer Service from GP Bikes

    Quote Originally Posted by Owen View Post
    Awe, that's sweet.

    Took them 9 business days to reply to multiple emails about a defective helmet I bought. Their answer was talk to the distributor.

    Haven't bought anything from the since.

    I went straight to the manufacture and had a reply and resolution the same day.
    Perhaps you were talking to the wrong person..?

    I've been dealing with GP for 10 years now and have nothing but great things to say.
    Things may not always be perfect from the start, but they are quick to recognize the mistake and rectify it... that's great customer service imo.


    PS - story you had the helmet issue...it can be infuriating to have a problem and get no response/resolution..
    Last edited by Kibosh3; 10-06-2018 at 07:18 AM.


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  9. #9

    Re: Great Customer Service from GP Bikes

    Deal with GP. They're a good outfit.

  10. #10
    Underdog's Avatar
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    Re: Great Customer Service from GP Bikes

    GP Bikes, overall, is great!
    Prices, Price matching, refunds, returns and selection is A+
    Staff is 50/50...


    Sent from my iPhone using GTAMotorcycle.com

  11. #11
    bishop's Avatar
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    Re: Great Customer Service from GP Bikes

    Just to add to the thread .... Great guys and almost are my first call if I need something for my bikes or gear.
    Bishop
    ex - Red '96 GS500e
    ex - Dark '09 696
    now - GRAY '12 796

  12. #12

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    Re: Great Customer Service from GP Bikes

    My brother bought a used bike from them and rode it for about a week without a problem. Then it wouldn't start. He walked home, got his truck and trailer and towed the bike home. He called them to complain and they told him to check the kill switch. Instant service.

  13. #13

    Re: Great Customer Service from GP Bikes

    Quote Originally Posted by nobbie48 View Post
    My brother bought a used bike from them and rode it for about a week without a problem. Then it wouldn't start. He walked home, got his truck and trailer and towed the bike home. He called them to complain and they told him to check the kill switch. Instant service.
    The thing about this response is that it is given that it has happened in the past. I had a lady who could not start her car call in and we figured out she was trying to start a smart key car in drive....they are covering their bases. no reason to get excited.

  14. #14
    taximan62's Avatar
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    Re: Great Customer Service from GP Bikes

    Quote Originally Posted by nobbie48 View Post
    My brother bought a used bike from them and rode it for about a week without a problem. Then it wouldn't start. He walked home, got his truck and trailer and towed the bike home. He called them to complain and they told him to check the kill switch. Instant service.
    So what was the problem with the bike???

    2012 Triumph Speed Triple R
    2018 Kawasaki Z900RS SE
    2011 Triumph Sprint GT

  15. #15
    busabim's Avatar
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    Re: Great Customer Service from GP Bikes

    Gp bikes is pretty good for parts/accesories cant say about service since I havent used them.

    But the owner is a true dick wouldnt buy any bike ( especially used) from them. I luckily got out of a deal but not before being threatened to complete the deal.

    They were fined for failure to disclosure through omvic.

    See thread below

    http://www.gtamotorcycle.com/vbforum...956&viewfull=1

    BB
    Last edited by busabim; 10-10-2018 at 11:12 AM.

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