Barrieabiker
Member
I ordered some Givi Handguards for my 2009 BMW from Fortnine. Fortnine said they were a "Guarantee Fit" for my bike. I receive the package and when trying to install them I see they will not fit. I contact Fortnine and question their Guarantee Fit and this is the response....
FORTNINE: They said guaranteed fit, because, as you can see in the screenshot below, Givi guarantees the fit, hence why are website does also.
Can you confirm that the handlebars are the stock bars that came with the bike when you bought it. Also, did you buy the bike from BMW brand new, or was the bike used when purchased?
ME: Yes it is stock, I actually found on the Givi website they say that it is for the 2013 and up.
FORTNINE: Yes, I can see that. That being said, can you confirm that the parts are still in brand new condition, and show no signs of install?
So no apology and must show no signs of an attempt to install! They are now offering my money back after I return the parts and they inspect to see there was no attempt at an install.
I've always been happy with Fortnine to date but with my first experience dealing with Customer Service I am not impressed.
FORTNINE: They said guaranteed fit, because, as you can see in the screenshot below, Givi guarantees the fit, hence why are website does also.
Can you confirm that the handlebars are the stock bars that came with the bike when you bought it. Also, did you buy the bike from BMW brand new, or was the bike used when purchased?
ME: Yes it is stock, I actually found on the Givi website they say that it is for the 2013 and up.
FORTNINE: Yes, I can see that. That being said, can you confirm that the parts are still in brand new condition, and show no signs of install?
So no apology and must show no signs of an attempt to install! They are now offering my money back after I return the parts and they inspect to see there was no attempt at an install.
I've always been happy with Fortnine to date but with my first experience dealing with Customer Service I am not impressed.