In a nutshell
I ordered a plastic part to be painted from a seller that's done it correctly before. Give correct paint code, it shows up from overseas totally wrong colour. Think Silver instead of Gray.
I send "question to seller" via Ebay, say it's the wrong colour and ask for replacement. I attach a picture.
Seller responds to contact them via email address so I do.
Seller states they will ship a replacement one out. (Taiwan) I reply to please lmk with a tracking number like the original (DHL)
I wait 14 days, (original took 3 days to process) so I file dispute with Ebay. Seller responds to remove dispute and contact them by email so they can proceed with replacement.
This is where I am today.
Thoughts on proceeding? I think I should just ask for a refund, but then, I really want the correctly painted part.
I ordered a plastic part to be painted from a seller that's done it correctly before. Give correct paint code, it shows up from overseas totally wrong colour. Think Silver instead of Gray.
I send "question to seller" via Ebay, say it's the wrong colour and ask for replacement. I attach a picture.
Seller responds to contact them via email address so I do.
Seller states they will ship a replacement one out. (Taiwan) I reply to please lmk with a tracking number like the original (DHL)
I wait 14 days, (original took 3 days to process) so I file dispute with Ebay. Seller responds to remove dispute and contact them by email so they can proceed with replacement.
This is where I am today.
Thoughts on proceeding? I think I should just ask for a refund, but then, I really want the correctly painted part.