SENA - My warranty claim experience



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Thread: SENA - My warranty claim experience

  1. #1

    SENA - My warranty claim experience

    I had a Sena 10U for about a year and the charging port for the last 3 months was getting finicky where I had to position the cable a certain way for it to charge. One day, it finally stopped charging. Contacted Sena via their website. They asked me a few questions, had me try a fault reset on the unit and determined I needed a replacement.

    All in all, it was a good experience. They responded within 24 hours every single time. I sent in the defective unit and a replacement unit was shipped out within a week. I was expecting them to be a bit resistant on replacing the unit but that wasn't the case. We exchanged about 5-6 emails before they authorized the replacement. Thumbs up for Sena!

  2. #2
    kiwi's Avatar
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    Re: SENA - My warranty claim experience

    Quote Originally Posted by i-WERKS View Post
    I had a Sena 10U for about a year and the charging port for the last 3 months was getting finicky where I had to position the cable a certain way for it to charge. One day, it finally stopped charging. Contacted Sena via their website. They asked me a few questions, had me try a fault reset on the unit and determined I needed a replacement.

    All in all, it was a good experience. They responded within 24 hours every single time. I sent in the defective unit and a replacement unit was shipped out within a week. I was expecting them to be a bit resistant on replacing the unit but that wasn't the case. We exchanged about 5-6 emails before they authorized the replacement. Thumbs up for Sena!
    good to hear.
    Maybe things have improved. The www is littered with lots of reports a few years ago of their atrocious customer service.
    -blah blah blah

  3. #3

    Join Date
    Sep 2005
    Location
    North York
    Posts
    139

    Re: SENA - My warranty claim experience

    I had the exact opposite experience with Sena. I sent 20S for warranty replacement and got SMH10 back. Then, it took me 2 months and numerous phone calls to receive my 20S back.
    One of the the worst experience ever!

  4. #4

    Re: SENA - My warranty claim experience

    The 1st gen mount on my 20S broke (as they do), was pretty straightforward to do a warranty exchange. Best part was I sent them just the mount (no mic, no speakers), they sent me a complete mounting kit as a replacement.

    No real complaints on my end.
    '06 V-Strom 650 - 80k km, puttputtputt
    '06 KTM 625 SMC - 30k km, braaaap
    '07 FZ1 - 70k km, in the shop...
    '06 FZ6 - 115k km, sold

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