Hello XXXXXXX,
We are writing to inform you about changes to your Internet access service. Starting with your first billing cycle following February 15, 2015, your current package of 25/2Mbps with 300 GB of usage at $41.95 will become 25/2Mbps with 400 GB of usage at $46.95.
We would like to tell you why.
As you know, TekSavvy delivers the local portion of your Internet access over a third-party incumbent’s platform. The wholesale price we pay for that local access is regulated at rates set by the Canadian Radio-television and Telecommunications Commissions (CRTC). The rates reflect two parts: access line charges, and aggregate bandwidth charges.
The aggregate bandwidth charges are known as “Capacity Based Billing” or CBB. Put simply, CBB rates are too high. They were too high when they were set years ago. And while bandwidth usage has skyrocketed, there have been no substantial changes to those regulated rates. As a result, what we pay for the use of the local part of the network has increased drastically.
We continue to fight to bring down those costs so that we can minimize their impact on consumers. But at this point, there have not been any significant changes to those CBB prices, and so TekSavvy must adjust its rates and Internet packages. This way we can ensure that we can maintain the level of service you have come to expect from us, and to continue to be competitive in the marketplace.
No action is required on your part. TekSavvy will automatically make the updates to your account.
Our prepaid service does not lock you into a contract, so you can always visit
http://myaccount.teksavvy.com to make changes to your services or call us to cancel. Formally, this means that you can refuse this rate increase without cost, penalty, or cancellation indemnity, by calling in to that effect no later than 30 days from this notice, which has informed you that: the change is in force; and that the resulting rate changes will affect billing cycles starting from February 15, 2015.
If you are considering changes, please see our list of packages at
http://www.teksavvy.com.
If you have any questions about these changes or the options that you have, please feel free to give us a call at 1.877.779.1575 or visit
http://myaccount.teksavvy.com so we can discuss them with you.
Thank you for your continued support and understanding.