We have changed suppliers and going forward will guarantee zipper failure for a period of one year which we have always done. The average cost of having a zipper repaired is about $50. If you're in the East End Bickle does a great job. If you're in the West end I deal with someone at Dundas/Erin Mills. Her name is Dao (she worked for Danier Leathers for 15 years) so has experience and her number is 905-823-2826. address is #20-1900 Dundas Street West, Mississauga. Takka Alterations.
Most of you that come into our office have seen that we now use YKK Metal Zippers which last longer than normal YKK zippers. I believe YKK failure rate is about 5-8%.
For those that have dealt with me know that if my previous suppliers suits, jackets were defective I have gone to the extreme of replacing them with new products. I have done alterations to custom products even if customers gain or lose weight between ordering and picking up. Here is a list of people who's suits, jackets I have replaced because of manufacturing defects:-
Tricia D. - One piece race suit redone
Bruce J - One piece race suit redone
Himanshu - Jacket replaced
Adam C - One piece suit replaced
Alden F - Textile Pants Redone
Tikki L. - Textile Pants Redone
Raf G. - Leather Riding Pants redone
Melanie M. - Jacket for 2 piece suit redone
Plus other ones I don't remember over the past 2 years.
I will cover all manufacturing defects for one year. The jacket in question has passed that one year period. I am still offering $50 credit towards anything I sell. I don't know what else I can offer?
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