Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.



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  1. #1
    TekNinja81's Avatar
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    Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    "Disclaimer": Take what I'm saying here with a grain of salt. This is my 3rd year and 3rd bike as a rider, but the bike I'm speaking of below was my first used one (bought my first two brand-new), and I am not mechanically inclined, so I will say up front that there are things I probably *should* have asked for/noticed, but did not know to. This should probably be looked at more as a "buyer-beware"/"know your stuff" story than a true review.

    Let me first say that generally, my experience shopping at GP Bikes has been excellent. I know a few of the staff there which helps, but even aside from that, they're very friendly, knowledgeable and professional, unlike some of the smaller shops I've been to. That said, I have my doubts about their service department, and their ethics/thoroughness in examining used bikes they buy/sell -- perhaps in the servicing itself even.

    I traded in my Ninja 650R for a used, 2005 V-Strom DL650 this past November. Put a deposit down on a Saturday, did the trade & picked up the bike that Monday, with the conditions that I'd be getting an oil change and brand new tires installed as part of the deal; the rear tire was backordered, so I would return that Friday to have it installed free of charge. I noted that they only seemed to very briefly look at my 650R, but figured maybe they'd done a closer inspection while we were out getting lunch prior to taking the V-Strom.

    Cleaned up the bike the day after I picked it up, and realized that the chain & sprocket was *horribly* filthy. I actually had thought it was *supposed* to be black in colour, until I had globs of thick black gunk/dirt come off the chain. I would have expected the place to have checked the chain, and cleaned it in the process, so this was a surprise to me, but I let it go. I took the bike to my regular maintenance guys at 22Customs that night to have them look over the bike, check the bolts, etc. He noted that the bike mostly looked fine, but that my chain was *way* too tight and had almost no slack, so we adjusted the chain to spec.

    Picked up my rear tire that weekend, rode for a few days and loved it. A bit later, I learned that my rear tire was actually mounted backwards -- I immediately called, left work to visit GP and they corrected this without delay, no appointment or such needed. Perhaps an innocent mistake while rushing to get the bike ready for me -- but nonetheless, a potentially dangerous oversight that I would not forget.

    Flash forward to this March. This one is a little tricky, and could be one, both, or neither mentioned shop's fault.

    Took the V-Strom to 22Customs last week, after noticing a difference in the feeling of my rear wheel -- my chain had about 2.5-3" of slack as opposed to the 1-1.5" it normally would. As soon as he looked at the bike, he noted that something looked off about my axle nut. Upon further inspection, we discovered that the entire nut was badly stripped, as was a good portion of the axle's threading. Potentially, the only thing that was holding the nut on was the cotter pin that locked it in place. There was enough free play to the nut that it could potentially slide around about 1-2mm on the axle. I ordered a new axle + nut on the spot and it's since been replaced. We aren't sure whether it was like that for long, but with the threading being mostly gone and no metal filings etc visible, it seems that way.

    I suppose all of this comes down to being the risks of buying used, when lacking mechanical knowledge. But I'm left wondering: the axle/nut could have been that way since I bought the bike, and if so, *somebody* should have noticed it, if they hadn't actually caused it, especially since GP had worked on the rear wheel not once but at least twice. It could also just happen to have worn down that way in the last few months, maybe helped by some overtorquing or just the process of removing/replacing that nut the few times. Regardless, I wonder if legally, GPbikes and other dealerships are required to check for/fix issues like this mentioned above when buying/selling used vehicles, or if it truly is "buyer beware" in these cases?

    In the long run, I intend to learn how to do all of this maintenance myself, so that if anything DOES go wrong, I'll know exactly why and only have myself to blame... I just hope that either way, an oversight or error by myself or someone I take my bike to, doesn't cost me my safety and possibly my life.

  2. #2
    frekeyguy's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    My opinion on this situation:

    1. Have you contacted GP in regards - what was their opinion? I would start here first...

    2. GP bikes should fix the issue and pay for all of it....it should've been fixed at GP as they did the tire swap.

    3. Safety cert looks for issues like axle's etc...it sounds like someone used too much torque on those threads and stripped it.

    "What if I believe the inspection of a vehicle I just purchased was carried out improperly?

    You should do the following three steps:

    Check the regulations and ensure that the defect is an inspection requirement under the Highway Traffic Act - R.R.O. 1990, Reg. 611 Schedules 1 through 9, whichever applies to the type of vehicle inspected.
    If you still believe the vehicle inspection was carried out improperly, you are encouraged to have your vehicle re-inspected at another MVIS location. Be sure to request they provide you with a list of items, including applicable measurements that do not meet the minimum SSC requirements. This information will support a possible ministry investigation.
    If the results of the second inspection indicate the inspection was not properly conducted, you can contact your local Ministry of Transportation enforcement office as listed in the blue pages of your local telephone book (see “Drivers and Vehicles”)."


    Don't be alarmed that your axle was stripped ; I've seen bikes in worst condition, where a front axle was stripped and being held by a pinch bolt, or the whole axle was so rounded that it had to be cut out. or spark plug thread's that were cross threaded and only 1/4" for the plug in the spark plug hole....or shops that forget to put in spacers that later ruined the wheel and carrier....its all 'normal' here it seems.

  3. #3
    TekNinja81's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Quote Originally Posted by frekeyguy View Post
    1. Have you contacted GP in regards - what was their opinion? I would start here first...
    2. GP bikes should fix the issue and pay for all of it....it should've been fixed at GP as they did the tire swap.
    I actually meant to include the answers to this in my OP; oops! I did indeed contact them, and they offered to replace/fix the rear axle free of charge, BUT mentioned they were pretty backlogged with service. By this point I'd already ordered through 22Customs though, since I was worried about my immediate safety, so my parts were in-transit and I didn't want to cancel on them, especially if I might have to wait a while to get in to GP to fix it. (I think he meant that they'd have to squeeze me in though, not that I'd be waiting weeks etc...)

    So we agreed to an alternative: GP will perform a complete re-inspection of the bike at no charge, and when I bring in the bike for an upcoming service job which'll include mostly the 24k checkup stuff (valve inspections etc), it'll also be discounted. I don't know how much those discounts will add up to, but I will be making it a point to at least get back what I paid for the axle replacement+labour.


    Quote Originally Posted by frekeyguy View Post
    3. Safety cert looks for issues like axle's etc...it sounds like someone used too much torque on those threads and stripped it.
    I have my doubts that this was ever looked at, but as it was obviously done in their shop and I wasn't there to witness it, can't say for sure. My only direct experience with a safety cert was with Rosey Toes, which didn't leave me very confident in how safeties are done, but I know he's a bit of an oddball for those.

  4. #4
    frekeyguy's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Did you mention to GP that you were getting it fixed at 22 Custom as you thought it was unsafe to ride? Maybe they will pay for the money you are out?

  5. #5
    TekNinja81's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Quote Originally Posted by frekeyguy View Post
    Did you mention to GP that you were getting it fixed at 22 Custom as you thought it was unsafe to ride? Maybe they will pay for the money you are out?
    When they offered to fix it I told them that I already had ordered the parts in from 22Customs, as I didn't feel comfortable taking any further risk with it; hence the offer for the free inspection and discount on service. Like I said above, I'll be pushing to make sure I get at least the money I'm out, back from them in the process.

    (edit: BTW, overall I am still happy with them, despite the issues I've had. They have remained quite friendly and more than willing to help. They're a little out of my way for any emergency service etc, but I do like that they keep a full log of whatever services were rendered in case I ever need to doublecheck anything... And of course the gentleman I've been speaking with is the guy at the counter, not the person who actually did the work, so I've had no reason to give him a hard time beyond ensuring my issues were communicated.)
    Last edited by TekNinja81; 04-02-2012 at 02:41 PM.

  6. #6
    topendz's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Its sounds like you have been very reasonable and accomodating about the whole thing. You have a right to expect to receive a bike from a dealer that has been safetied and checked thoroughly so no blame should be put on your lack of knowledge here so don't be hard on yourself. Taking it to two different places though doesn't help matters. Personally I would have taken it back to GP Bikes to resolve for you and I am sure they would have accomodated immediately when safety was involved.

  7. #7
    JonnyWyshbone's Avatar
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    Quote Originally Posted by TekNinja81 View Post
    Think that may be the plan; being continually told "no" or "maybe in a week or two" when asking if his order is in yet (which he paid for in full), is understandably frustrating. Is it normal for Dainese suits to take that long for a special order?
    I have the dainese t. Avro two piece. I purchased mine from sportbiketrackgear.com at the time for 899. Theyve got a pretty good selection I dainese suits and when I had a problem with my suit, Brian Van called me back personally to sort it out. He's got tons of YouTube vids reviewing what he sells. Check them out if things dont sort themselves out wit GP. I originally purchased my bike at GP, but I haven't been back there since. Only cuz I gotta buddy who can sort out any situation for a reasonable prices.
    2007 ZZR600
    Custom fairings from Nicecycle.com
    Custom projector/halo headlamps from xdcycle.com
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    ...peace and love...

  8. #8
    TekNinja81's Avatar
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    Yup, I'm probably never buying another bike there, nor will I take anything there for service after reading that. I called today to schedule my valve check and to have my chain & sprockets replaced, earliest they could fit me is early May. Said if I just do the chain maybe earlier, or I could try and show up early in the morning for an "unscheduled 1hr early day service" meaning basically they'd be rushing to change just the chain, leaving sprockets as is... I'd rather not have someone rushing the job, after already having things screwed up before for that reason.

    With GP I'd be paying around $340+tax for the chain+sprocket replacement... and waiting a month. 22 Customs will be closer to $300 total, and this week. Think I'll just be sticking to them from now on and stop giving GP any more chances. Might just do my valves with them too and forget the "discount" at GP for that matter...

  9. #9
    revrandy's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    As a former V-Strom owner (DL650), I strongly suggest purchasing the manual and then heading over to stromtrooper.com. Between the 2 you will be given excellent guidance to check the valves yourself and also to change the chain/sprocket.

    Valves should take no more than 2 or 3 hours, maybe 4 or 5 the 1st time. Chain and sprockets should be 1 hour or so.

    IMO you are spending way too much on service for things you can learn to do yourself. If you run into a hiccup while in the process, the folks on stromtrooper will promptly guide you on how to fix your boo-boo. It is an amazing resource for Strom owners.

  10. #10
    TekNinja81's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Hey revrandy; I'm actually a member at StromTroopers as well, and posted about some of the issues I've had there. Excellent feedback from them as well, and indeed, a great resource for all things V-Strom. Going to look into the service manual as well.

    I wound up getting the chain & sprockets replaced at 22Customs, and the difference in the bike is quite noticeable. Could have attempted it myself, but for the price he gave me, and the infrequency that I should ever need it done, I felt better giving him the business.

    I've got my valve clearance check scheduled for May 4th, the soonest GP could fit me in, and after that my bike will never touch their service bay again, nor will I ever buy another used bike there without VERY close examination. I'm just hoping that whoever works on the bike this time, doesn't screw it up. I've been advised to ask them to record the numbers from the check, to prove they actually did anything; seems like wise advice. The sales guys there are great, and Jeff at the service counter has been very friendly and accomodating, but I do not trust whoever's doing the service/certifications there after the experiences I and others have had of late.


    On a sidenote, my friend who's been waiting on his Dainese suit called today and was told once again that it wasn't in yet. He ordered one through Riders Choice instead (should've gone there to begin with) and was given an estimated 10-day delivery date. GP wanted to charge him a 25% restocking fee for cancelling his order, but gave in when he showed up there, after claiming that supposedly, the suit hadn't yet been shipped from Italy. I don't know if the shipping from Italy bit is even true, but whether it is or not, he was given the runaround for upwards of 2 months and a proper Dainese distributor will be getting him the same item within less than 2 weeks.


    Lessons learned: Never trust a dealership to properly service anything you can't verify yourself... and never special order Dainese gear through GPbikes...

  11. #11
    Cha0s00100's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Just wanted to provide an update on my Daytona. After I took the bike back in and they confirmed warped rotors they ordered up and new set of EBC waves (nice upgrade from stock). 3-4 days later I get a call that the rotors are in and they are able to squeeze me in ASAP. I take off work an hour early and they get the bike in the shop right away and make it right. The service was quick and greatly appreciated. Thanks to everyone at the service department at GP Bikes for making it right and putting up with me. I understand things do happen and you guys made the best out of a bad situation.
    "Be good or be good at it"

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    2011 Triumph Daytona 675SE - Current
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  12. #12
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    Quote Originally Posted by Cha0s00100 View Post
    Just wanted to provide an update on my Daytona. After I took the bike back in and they confirmed warped rotors they ordered up and new set of EBC waves (nice upgrade from stock). 3-4 days later I get a call that the rotors are in and they are able to squeeze me in ASAP. I take off work an hour early and they get the bike in the shop right away and make it right. The service was quick and greatly appreciated. Thanks to everyone at the service department at GP Bikes for making it right and putting up with me. I understand things do happen and you guys made the best out of a bad situation.
    Excellent, see it all worked out in the end stella!

  13. #13
    JonnyWyshbone's Avatar
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    I dont know why people go to GP for Dainese stuff. They have good deals sometimes but it's not on Dainese gear. Check out sportbiketrackgear.com, I got my T. Avro Two piece for 899 when GP had it priced for 1099 before tax. The customer service is also top notch as well
    2007 ZZR600
    Custom fairings from Nicecycle.com
    Custom projector/halo headlamps from xdcycle.com
    Yoshimura RS-3C Bolt-On Exhaust
    Michelin Pilot Power 2CT tire
    ...peace and love...

  14. #14
    TekNinja81's Avatar
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    Re: Mixed feelings with GP Bikes -- and my own lack of mechanical knowledge.

    I need to follow up and conclude this thread after my experience at GP over the past 2 days.

    My friend and I stopped in yesterday afternoon to drop off the bike for my scheduled service. Jeff at the service counter informed us that somehow, a part that was needed for the work had not been ordered/processed properly. We had both taken time off work to go out there and felt like, once again, someone dropped the ball at my expense. I was obviously ****** off, and my friend who's had a few bad experiences there lately (but not with the service dept specifically) kind of snapped at him, which caused things to get heated. Didn't feel good about that, I work retail myself, and being the guy behind the counter sucks when you usually get all the heat for something you didn't directly cause.

    Worked through that, and another gentleman at the service desk (sorry, didn't catch your name) worked out a compromise. The gasket they'd ordered for my bike was as a precaution in case my original one would be damaged during the work -- if it wound up being needed, I'd have to leave the bike for maybe 2-3 business days to get it replaced, but if so, they'd deliver it back to my home afterward at no charge, as I'd have no ride out there during the week. Otherwise, if all went well, I'd be able to pick up the bike today. Fair enough, worked for me.

    Turned out the gasket wasn't needed, the bike was ready by 3PM today, AND they additionally cleaned my air filter and replaced my spark plugs at no additional labour charge. Knocked off 1hr of the labour fees as well, which resulted in a very reasonable bill.


    Thanks Jeff & co at GP Bikes for making things right; it's not just about the money, but knowing that you'll make the effort to satisfy customers' needs while remaining professional and friendly, especially when faced with some possible internal problems within the company. GP Bikes as a company needs to plug some of the holes that are appearing in their quality of service/control over product orders and the like; a problem even the sales/service reps are frustrated with and are obviously trying to handle, so they deserve credit where it's due. If anything, it's the management who may not be keeping on top of things well enough, as mistakes are being made that could snowball into a much bigger problem. That said, in the end the guys there went out of their way to make sure I was taken care of and happy after a situation that could have turned out much worse. For that I am very grateful.

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