Review Royal Distributing - Whitby location

[JonnyWyshbone]

I think the problem people face mainly has to do with the service of the staff. I have a feeling more than half of the staff don't ride. I guess since they don't actually service any bikes they don't really know the ins and outs of the products they sell. I would say the solution would be to know exactly what you need when you walk in and not rely on them to know what you need.

[rbjeepthing]

I think the problem people face mainly has to do with the service of the staff. I have a feeling more than half of the staff don't ride. I guess since they don't actually service any bikes they don't really know the ins and outs of the products they sell. I would say the solution would be to know exactly what you need when you walk in and not rely on them to know what you need.

Maybe...But myself and ThrottleThrows experiences revolve around basic customer service which doesn't seem to be so basic at some of the RD stores. I would say the problem stems from improper hiring through management. I dont have a problem with dealing with somone who doesnt know something but more so with somone who doesn't care about the customers experience with service.