Just came back from their 'suspension adjustment special'. I'm pretty impressed the way they operate. What thowe wrote is exactly like that, they went over the checklist with the person ahead of me (nothing to change on my bike since I did a lot already and Ken (kneedragger88 ) finished what I couldn't do). Suspension adjustment was very quick (obviously can be done at home if you know what you're doing), and I am happy with how it turned out.