It's obvious that you have a policy with a $500 deductible on it. They are under no obligation to waive that deductible AT ALL. If they are paying a claim (which they are - you're getting your car fixed and they're paying for a rental car) then their obligation is to pay the total claim amount less the deductible.
While it's true that under certain circumstances it's generally accepted that the insurance company will waive the deductible ... they are completely within their rights to not do so.
Don't complain. Pay the deductible. If they later reimburse you for it ... that's a bonus.
If you can't deal with having to pay a deductible then get your policy changed to zero deductible. You will, of course, have to pay a higher premium in order to have zero deductible. You can't have it both ways, and you can't retroactively change your policy to zero deductible after you have learned the hard way what it means to have it otherwise.
BTW I have $1000 deductible on my car insurance, because unless I plan to file a claim every three or four years (which I don't), the lower premium makes up for it. Stick the premium savings in the bank and I'm ahead of the game after three or four years (which happened a long time ago). It means that if I get a rock in the windshield, I have to pay it (because a new windshield is less than the deductible) but I've already saved more than enough to pay for that windshield by having lower premiums ...
Bookmarks