I had some stuff ordered, and it was taking a lot of time (over a month). I had to "log in" to their site to find out that for some reason my paypal address did not completely go through (though it did on my PP confirmation).
Even though you have a billing and delivery address on their "site account" they can not check this for some reason... or email you (email AND phone number is part of their site account as well). I called, to correct the matter, and the person I dealt with had no excuse, questioned my annoyance, told me he had no way to contact me (excuse me?!?)and called me "rude"... so sorry.
Bad experience, will never order again.
If anyone has a package that is taking extra time I would encourage you to log in to check you order history. They will not call or email you to tell you when/why something is delayed.
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