AVOID cycelworld superstore for tire changes

[f4XLR8]

Hey guys,

I'll try and keep this short; about a week ago i took in a rear tire and chain to get installed at Cycleworld Superstore in scarborough. They did a fine job w/ the chain, but scratched my rims at several different places while installing the tire. Immediately after what was done, the mechanic whom did the install exclaimed "oh the paint was coming off it anyways"...umm...yet the paint on the front rim seemed fully intact (who's tire wasn't changed). So it's unreasonable to believe that the paint JUST so happened to be coming off at the exact moment that the tire was changed. Regardless, i went to a specialist to estimate the cost of powder coating the rim..and the estimate was $350, which is NOT including stripping off the current colour, and removing the tires (so i can take in the rims themselves).
I returned to Cycleworld, and mentioned what happened, and the individual in charge said "the mechanic said the paint was coming off anyways...just use some touch-up paint from canadian tire" and indicated that if i wanted, they could remove the tires (for a price) and i could take the rims to wherever i needed to have the work done. Then just as i was about to mention the price that was estimated for the powder coating...he walked away!!..can you believe this?? Not a "brb" or, "sry i gotta go"..he just walked inside!..i was literally sickened!
Don't get me wrong, i've purchased products from Cycleworld before..and on the sales end, the service was great, however, when there's a mistake on their part (service, sales, etc...)..they should own up to it and put the customer first...rather than exhibit a sad display of service as they did there.

[MassNutrition]

That place is junk. They've been around too long now, and need a facelift... A COMPLETE facelift.

I had the same thing happen to me once there (guy just ups and off he goes, without a word). I gave him 4 words, and it wasn't "have a good day", as I pulled a 180 and walked right out.

This was over a year ago... and I haven't been back since.

[butters]

it's unreasonable to believe that the paint JUST so happened to be coming off at the exact moment that the tire was changed.

You're right, the paint didn't "JUST so happened to be coming off at the exact moment that the tire was changed." It came off the rim attached to the tire when the bead was popped, long before the tire/rim was clamped into the tire machine.

I personally believe your rims are spray painted not powder coated so why you expected John to dish out for powder is beyond me. Here's 2 pics of the paint that stuck to the tire when the bead was popped.

There are a LOT of peeps here that know who I am and can attest to distance I will go to aid someone who trusts their bike to me. I totally believe that people have the right to vent and complain about bad experiences so I try not to jump in on any CWSS thread but if you're going to tell a story, please please please tell the WHOLE story and not just the parts that make you out to be the victim. Tell them you were hovering over the tech who did your tire so you saw the spray paint stick to your old tire instead of sticking to your rim. Tell them you asked him about it when it started to happen and he tried to explain what was happening and why he thought it was happening. Tell them you were shown the tire with the paint stuck to it. Tell them etc etc etc, you get my point. There is more missing from your story than what you told here.

The tech was placed in a no win situation and did nothing wrong and didn't cause the damage to your rim so I feel I have to stand up for him.
The first person to pop the beads on this tire would have encountered the same issue at no fault of their own. If you can tell me how he could have prevented the paint from sticking to your tire instead of the rim when popping the bead, I will personally respray paint your rims with much better paint than what's on there right now. This is a real offer to you, so please let me know how it could have been done.

[f1mauro]

F4XLR8, if those are your tires in the pics then Butters presents a strong case here. Albeit, walking away from a customer isn't the smartest thing to do unless he already desperately tried to explain the situation to you.

[eastcoast_gsx]

Nail polish... you will never see the difference unless you are right next to it.

[gamma1]

Looks like the paint from INSIDE the lip of the rim came off and stuck to the tire bead. What does the outside lip of the rim look like? If the paint came off like that and unless they were using tire irons I can't see how it would be their fault for a bad paint job on rims.

[Dave1388]

I have had a bad experience there too with customer service. I was buying a bike this winter and saw their ads for a few gixxers on their website. I was excited and went in to check them out. All their bikes were parked so close together you can't possibly sit on one and see how it feels/check it out. So I asked one of the salesmen if I could sit on one. He said 'come back tomorrow at 1 and I will have these two out here for you because it will take me a really long time to get them' ok I said, and left. The next day I came at 1:05 and the bikes were still as they were (I was coming from east Pickering and took my lunch break to go there). I asked the same guy if I could sit on it today. he said 'well are you going to buy it? I don't want to take them out for no reason' so I said 'yes I am VERY interested and I'm ready to buy a bike if I like it, has it been dropped?' he says 'well if a bike is going really slow and it falls over, that's not being dropped, dropped means if you get in an accident'. So I wiggle my way in through the bikes and try to get a better look, the bike has been dropped, all the ferrings on the left side are destroyed!

No wonder why he didn't take it out, the bike was messed up!

So I took a few pics of the damage and the salesmen yells! 'what are you doing!!!'

I say, taking a few pictures to show someone the damage because I'm not going to waste my time if it's bad.

The salesmen just walks away and I've never been back.

Horrible service! It actually made me not want to buy a bike at all, completely turned me off.

[Gryphon]

To review,
Cycle World was a big multi-brand dealer for ~45 years, then CLOSED in Sept. 2007.
This new "Cycle World Superstore" in the old Sheppard & McCowan location does not sell new motorcycles.

They've been around too long now, and need a facelift... A COMPLETE facelift.

This is not accurate.
Because they have been open for business only since 2008, they are a new company.
So, any bikes found in there will be used. Possibly very used, heheh...
And rattle-can painted rims will look okay for a while - until it's time to change tires.
LoL, then you'll see exactly what it is that you own.
Regards

[Poser]

This company has been around a while too, just bought the name cycle world from them being closed for good.

Monkey know which limb to jump on.

Just tell them how you feel, nothing wrong with that, I will let them know on spot.

I feel it for first time buyers though, oh well, there's google and reviews in these times, and most people have these options.






Sent from my iPhone using Tapatalk

[El Zilcho]

I went there to buy my first time ever helmet and jacket (two separate occasions, though). Helmet was the first---there was a guy with red hair and pony tail. He went out of his way to help me find the right one. He was pretty much the reason I went there again to shop for my jacket. I didn't get to talk to him the second time around, but I was still quite satisfied with the service.

I have never had a really bad experience there. It's not my favorite store, but I don't have significant reasons to complain.

[tat2]

This company has been around a while too, just bought the name cycle world from them being closed for good.

Yep, used to be Motorcycle Superstore on River St. Downtown Toronto.

[Mistero2009]

I went there to buy my first time ever helmet and jacket (two separate occasions, though). Helmet was the first---there was a guy with red hair and pony tail. He went out of his way to help me find the right one. He was pretty much the reason I went there again to shop for my jacket. I didn't get to talk to him the second time around, but I was still quite satisfied with the service.

I have never had a really bad experience there. It's not my favorite store, but I don't have significant reasons to complain.

I think you're talking about Keith. Well, he doesn't work there anymore!

[JohnnyP636]

You're right, the paint didn't "JUST so happened to be coming off at the exact moment that the tire was changed." It came off the rim attached to the tire when the bead was popped, long before the tire/rim was clamped into the tire machine.

I personally believe your rims are spray painted not powder coated so why you expected John to dish out for powder is beyond me. Here's 2 pics of the paint that stuck to the tire when the bead was popped.

There are a LOT of peeps here that know who I am and can attest to distance I will go to aid someone who trusts their bike to me. I totally believe that people have the right to vent and complain about bad experiences so I try not to jump in on any CWSS thread but if you're going to tell a story, please please please tell the WHOLE story and not just the parts that make you out to be the victim. Tell them you were hovering over the tech who did your tire so you saw the spray paint stick to your old tire instead of sticking to your rim. Tell them you asked him about it when it started to happen and he tried to explain what was happening and why he thought it was happening. Tell them you were shown the tire with the paint stuck to it. Tell them etc etc etc, you get my point. There is more missing from your story than what you told here.

The tech was placed in a no win situation and did nothing wrong and didn't cause the damage to your rim so I feel I have to stand up for him.
The first person to pop the beads on this tire would have encountered the same issue at no fault of their own. If you can tell me how he could have prevented the paint from sticking to your tire instead of the rim when popping the bead, I will personally respray paint your rims with much better paint than what's on there right now. This is a real offer to you, so please let me know how it could have been done.

NOT YOUR FAULT! Plain and simple Ive dealt with painted rims (not powder coated) and have encountered the same problems...Its usually very hard to get this through the customers head, but its their fault not yours

[HungarianBarbarian]

Bast Tire in St.jacobs, about an hour from TO powder coats rims for $50 and another $50 to remove and reinstall rotors, brakes, etc,

EDIT: Just talked to a coworker, and they actually only charged him 30 bucks because he removed everything

[f4XLR8]

The areas on the rim where the paint was scratched off are locations that have no contact with the tire itself..they are on the outside of the rim, which does not contact any rubber from the tire, therefore to say that popping the bead inevitably will lead to paint being removed from these distant areas of the rim is unrealistic.
So your defense of what happens is that the tech is in a "no win situation" therefore that condones that any coloured rims they perform tire changes on will inevitably have the paint scraped off of them? Therefore they should never be held accountable? Wow...Doesn't sound like a very plausible explanation. I wasn't hovering over the tech, the employees there made it explicitly apparent that for 'insurance purposes' you have to stand outside the shop while your bike gets damaged...err..."serviced".
As onus should not be on the customer to tell the technician how to perform the tire change so as to avoid the removal of paint from the rim...is that not what training is for? And if in the midst of performing service, a customer's product or bike is damaged, then they should provide some sort of compensation, not a half-hazard explanation and an 'i couldn't care less' disposition. These ppl are in CUSTOMER service when it comes down to it.

You're right, the paint didn't "JUST so happened to be coming off at the exact moment that the tire was changed." It came off the rim attached to the tire when the bead was popped, long before the tire/rim was clamped into the tire machine.

I personally believe your rims are spray painted not powder coated so why you expected John to dish out for powder is beyond me. Here's 2 pics of the paint that stuck to the tire when the bead was popped.

There are a LOT of peeps here that know who I am and can attest to distance I will go to aid someone who trusts their bike to me. I totally believe that people have the right to vent and complain about bad experiences so I try not to jump in on any CWSS thread but if you're going to tell a story, please please please tell the WHOLE story and not just the parts that make you out to be the victim. Tell them you were hovering over the tech who did your tire so you saw the spray paint stick to your old tire instead of sticking to your rim. Tell them you asked him about it when it started to happen and he tried to explain what was happening and why he thought it was happening. Tell them you were shown the tire with the paint stuck to it. Tell them etc etc etc, you get my point. There is more missing from your story than what you told here.

The tech was placed in a no win situation and did nothing wrong and didn't cause the damage to your rim so I feel I have to stand up for him.
The first person to pop the beads on this tire would have encountered the same issue at no fault of their own. If you can tell me how he could have prevented the paint from sticking to your tire instead of the rim when popping the bead, I will personally respray paint your rims with much better paint than what's on there right now. This is a real offer to you, so please let me know how it could have been done.

[f4XLR8]

the paint is off of the outside lip of the rim. IF the paint was from the inside rim i wouldn't really care seeing as how that wouldn't be visible when the tire is installed, but it's from the OUTSIDE lip which is scratched at several places and FULLY visible.

Looks like the paint from INSIDE the lip of the rim came off and stuck to the tire bead. What does the outside lip of the rim look like? If the paint came off like that and unless they were using tire irons I can't see how it would be their fault for a bad paint job on rims.

[f4XLR8]

here are a couple of pictures of the rim currently. If you look at the 2nd picture, you can see that one of the scratches is isolated (i.e. there is paint surrounding the scratch on all sides) which means that it couldn't simply have been a result of popping the bead.
To see your bike in that condition and to have John from Cycleworld recommend that you get some touch-up paint from crappy tire to deal with it, and then walk away as if it's below him to even bother with the issue any longer...just unbelievable.

[butters]

here are a couple of pictures of the rim currently. If you look at the 2nd picture, you can see that one of the scratches is isolated (i.e. there is paint surrounding the scratch on all sides) which means that it couldn't simply have been a result of popping the bead.
To see your bike in that condition and to have John from Cycleworld recommend that you get some touch-up paint from crappy tire to deal with it, and then walk away as if it's below him to even bother with the issue any longer...just unbelievable.

Your pictures show the "spray paint" on you rims is so thin when the tire was coming off the rim, when the new tire was going on the rim when the rim was "PLACED" on the tire machine and pretty much any contact what so ever caused paint to flake off like it was snowing.

You can fart on this rim and start a cascade of paint chips.

Like I said I just wanted to stand up for the tech cause he did nothing wrong and caused no damage that could be avoided due to a seriously bad paint job. The HungarianBarbarian seems to have given you a much cheaper option that seems like a good deal I'd head up there.

Anyways, I said I try to stay away from CWSS reviews so I'm done here........Over and Out.

[chinto]

that paint has poor adhesion to the rims. Not the techs fault at all.

[f4XLR8]

the best option is to stay away from Cycleworld superstore...unless you want a chop shop to destroy your ride in the name of "servicing" it.